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~Jennifer Kiluburlen
Jul 18, 2018, 4:33 AM
2 Posts

Traveler and iPhoneX 404

  • Category: Configuring
  • Platform: Apple iOS
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

Apple iPhone x with the latest IOS (11)

Traveler 9.0.1.21

We have tried setting up Traveler on this iPhone using the Apple profile method.

We pass the first password prompt and then select "Generate an Apple Profile for Apple Mail, Contacts, and Calendar Apps"

We are then prompted again fo rusername and password. The next page is a 404.

Http Status Code: 404

Reason: Unable to process request, resource not found

Any ideas????

~Jennifer Kiluburlen
Jul 20, 2018, 3:34 AM
2 Posts
workaround

Thanks, none of those are the same issue.

I have got round it by manually creating the Exchange settings on the iphone.

The problem is easily replicated on any platform with any browser. I also tried it from a different network (the server resides in our DMZ) It's not just happening to the iPhone x.

Open https://  <url of our serverl>/servlet/traveler

This displays correctly and we can log in. Once we select any links it generates a 404, with the exception of the link back to the apple store.

This has previoulsy worked flawlessly and I haven't made any changes so still confused....


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal