SPR

Technote

Problem:
Note: For information regarding support for the Windows XP Tablet PC Edition
please refer to the technote "Is Windows XP Tablet PC Edition 2005 supported
with Notes Client?" (#1106884).
----------------------------------------
The issue was been reported to Quality Engineering (SPR #MCMA65XJHG), and has
been fixed in Notes 6.0.5 Client and Notes 6.5.4 Client.

Excerpt from the Lotus Notes and Lotus Domino Release 6.5.4 and 6.0.5 MR fix
lists (available at http://www.ibm.com/developerworks/lotus/):

Mail Client
SPR# MCMA65XJHG - Fixed a sporadic Notes crash when closing documents with
Active Accessibility turned on. This regression was introduced in 6.0. This fix
applies to both Windows XP and Windows XP Tablet PC Edition. The issue is more
prevalent on Windows XP Tablet PC Edition; it is unlikely to occur on Windows
XP unless Advanced Text Services are enabled.

Workarounds are to either:

- disable Advanced Text Services. You can disable Advanced Text Services
either globally for all applications, or just for Notes. Please refer to
Microsoft.com for instructions on how to disable Advanced Text Services, both
for an individual application (such as Notes Client) and for all applications.

Currently, information for disabling Advanced Text Services appears at the
following Microsoft address.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;313176

Please Note: It is not known how long the URL above will remain valid. If the
URL does not work, query on "Advanced Text Services" in the Knowledge Base at
http://support.microsoft.com/.

or

- downgrade to Windows SP1.





Fatal thread:
############################################################
### FATAL THREAD 1/15 [ NLNOTES:0cb8: 3364]
### FP=0x0013d024, PC=0x600c35b9, SP=0x0013d020, stksize=4
### EAX=0x00000001, EBX=0x0558a0f4, ECX=0x058ad1e4, EDX=0x61b6aba4
### ESI=0x0000cb8a, EDI=0x058ad1e4, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010202
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################

@[ 1] 0x600c35b9 nnotes.ListMgr::Remove+9 (58ad1e4,0,58ad1e4,13d048)
@[ 2] 0x61967fa0 nnotesws.CDOMDocInfoListAndTick::RemoveObject+16
(58ad1e4,58ad464,13d078,618e7b28)
@[ 3] 0x61968330 nnotesws.CDOMObject::MarkDead+32 (1,558a1d8,558a0f4,0)
@[ 4] 0x618e7b28 nnotesws.@DocDeleteFAB@8+280 (3e04e2,58a6464,58a6464,150000)
@[ 5] 0x611b8002 nnotesws._EditInstanceMessage@24+466 (558a0f4,3e04e2,402,1)
@[ 6] 0x611b791f nnotesws.CEditSubprogram::SubMessageProc+191 (58a6464,402,1,0)
@[ 7] 0x61184a07 nnotesws._MainWndProc@16+6967 (3e04e2,402,1,0)
[ 8] 0x77d48709 USER32 (61182ed0,3e04e2,402,1)
[ 9] 0x77d487eb USER32 (0,61182ed0,3e04e2,402)
[10] 0x77d4b368 USER32 (892a60,402,1,0)
[11] 0x77d4b3b4 USER32 (13d59c,18,892a60,402)
[12] 0x7c90eae3 ntdll (892a60,402,1,0)
[13] 0x77d4e2f7 USER32 (3e04e2,402,1,0)
@[14] 0x61202ec7 nnotesws.CSubprogram::InstanceTerm+39 (58a6464,1,0,58a6464)
@[15] 0x61202abc nnotesws.CSubprogram::Destroy+716 (58a6464,1,13d688,611b5dfd)
@[16] 0x61202e90 nnotesws.CSubprogram::FCFrameManagedShutdown+16
(58a6464,1,58a6464,0)
@[17] 0x611b5dfd nnotesws.fsUnloadFrame+125 (4788954,d,0,462)
@[18] 0x611cc92b nnotesws._FSSetFrameSub@20+891 (462,0,0,d)
@[19] 0x6164454c nnotesws.CEditorMonitorSubprogram::DestroyAllSubs+60
(58a5864,0,0,58a5864)
@[20] 0x61643a0b nnotesws.CEditorMonitorSubprogram::InstanceTerm+283
(58a5864,1,45d,58a5864)
@[21] 0x61202abc nnotesws.CSubprogram::Destroy+716 (58a5864,1,58b4c64,13d780)
@[22] 0x6166dcd3 nnotesws.CDocumentSubprogram::DestroySub+19
(58b4c64,0,58a5864,6)
@[23] 0x6166dc3e nnotesws.CDocumentSubprogram::InstanceCleanup+174
(58a5864,0,58b4c64,13d7cc)
@[24] 0x6166bc02 nnotesws.CDocumentSubprogram::InstanceTerm+34
(58b4c64,1,b04ee,0)
@[25] 0x61202abc nnotesws.CSubprogram::Destroy+716 (58b4c64,1,13db98,61182ed0)
@[26] 0x611848d2 nnotesws._MainWndProc@16+6658 (b04ee,10,0,0)
[27] 0x77d48709 USER32 (61182ed0,b04ee,10,0)
[28] 0x77d487eb USER32 (0,61182ed0,b04ee,10)
[29] 0x77d4b368 USER32 (891740,10,0,0)
[30] 0x77d4b3b4 USER32 (13dc50,18,891740,10)
[31] 0x7c90eae3 ntdll (b04ee,112,f060,0)
[32] 0x77d4b2a1 USER32 (b04ee,112,f060,0)
[33] 0x5ad71af6 uxtheme (0,0,f060,0)
[34] 0x5ad71b3d uxtheme (b04ee,112,f060,0)
[35] 0x77d4b9bd USER32 (b04ee,112,f060,0)
@[36] 0x611850e7 nnotesws._NEMDefWindowProc@16+775 (b04ee,112,f060,0)
@[37] 0x613109a3 nnotesws._NEMWindowMenuCommand@4+323
(f060,16a6614,13e7ac,16a4014)
@[38] 0x6165a411 nnotesws.CSession::Command+4769 (16a6614,13e798,13eab8,0)
@[39] 0x612cc9cb nnotesws.CSelectionManager::ProcessCommand+1179 (1,f060,0,0)
@[40] 0x612cbd71 nnotesws._NEMProcessCommand@12+33 (f060,0,0,0)
@[41] 0x616b5368 nnotesws.ActionWindowClose+88 (0,f01c013c,61b40000,1311fc)
@[42] 0x616b17b7 nnotesws.HandleSpecialCases+2951 (1311fc,5b96b70,13eaa8,13eab8)
@[43] 0x616b0b9d nnotesws._DeskTranslateActionAndExecute@40+573
(f01c013c,0,1311fc,5b96b70)
@[44] 0x6161ad1a nnotesws._DeskExecutePostedCommands@4+474
(5b90000,13f66c,58b49e4,431)
@[45] 0x6161b2c3 nnotesws._ExecuteMacro@16+675 (e0000,0,f01c013c,0)
@[46] 0x611ad413 nnotesws._DeskNEMMessage@24+627 (0,b023c,431,0)
@[47] 0x61185344 nnotesws.CDeskSubprogram::SubMessageProc+260
(16a4614,431,0,58b49e4)
@[48] 0x61184a07 nnotesws._MainWndProc@16+6967 (b023c,431,0,58b49e4)
[49] 0x77d48709 USER32 (61182ed0,b023c,431,0)
[50] 0x77d487eb USER32 (0,61182ed0,b023c,431)
[51] 0x77d489a5 USER32 (13f7c0,0,13f7e0,61222003)
[52] 0x77d489e8 USER32 (13f7c0,61221d20,61180000,1)
@[53] 0x61222003 nnotesws._NEMMainLoop@4+739 (401000,12f0cc,152384,0)
@[54] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,152384,1)
@[55] 0x00401dfa NLNOTES._WinMainCRTStartup+308
(12f0cc,7c90ee18,7ffdc000,8054b038)
[56] 0x7c816d4f KERNEL32 (401cc6,0,78746341,20)

More >