HCL Notes and Domino wiki: Domino policies: Troubleshooting Domino Policies

Troubleshooting Domino Policies

Added by ~Helga Fezvelu | Edited by ~Miriam Zekjipyplopings on February 9, 2018 | Version 17

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This is a simple troubleshooting guide to help you resolve policies issues. It covers troubleshooting steps that need to be carried out both in the server and in the affected clients while exploring design fields and policy synopsis.

Tags: policy synopsis dcc

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1 Notes Client Side Troubleshooting
- 1.1 DCC
- 1.2 Hidden Policies view ($policies)
2 Domino Server Side Troubleshooting
- 2.1 Policy Synopsis

Notes Client Side Troubleshooting

DCC

DCC is a Notes client process that synchronizes certain information between Notes clients and Domino servers. The DCC executable, ndyncfg.exe, is located in the Notes client program directory. Dynamic Client Configuration runs when the user authenticates with their home server, and either their Person document has been modified, or their assigned Desktop Policy has been modified since the last authentication. DCC is designed as a push mechanism only from the server to the client. The DCC updates settings on the user's workstation based on the current settings in the user's Person document and any Desktop Policies that are in place. DCC runs when the client is first launched or is restarted and the user opens a database on the home mail server specified in the location document.

You can verify if DCC has run by checking the Miscellaneous Events of your local log.nsf

Misc events from the log

Frequently Asked Questions About Dynamic Client Configuration (DCC)
http://www-01.ibm.com/support/docview.wss?uid=swg21212699 external link

Hidden Policies view ($policies)

When policies are applied to the local notes client via the DCC task, they are stored in the affected users' local names.nsf, in a hidden view called $Policies.

To open the local names.nsf hidden views accessible, you need to do the following:

1. Hold down the CTRL and SHIFT keys on your keyboard simultaneously
2. Click on View in the file menu bar
3. Select Go To
4. Look for $policies view

We can tell from this view that both an explicit policy and an organizational policy have been assigned to the user. We can also tell that inside those policies there is one Desktop settings document and one Archive settings document, with a criteria document associated with it.