HCL Connections Cloud wiki: Troubleshooting Meetings - new: Allow pop-ups in your browser to support Chat and A/V in Meetings

Allow pop-ups in your browser to support Chat and A/V in Meetings

Added by ~Kelly Bubboosimarjip | Edited by ~Kelly Bubboosimarjip on December 16, 2015 | Version 3

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Configure your browser's pop-up settings to allow Connections Cloud Chat messages to reach you. And to allow you to control A/V during a Meeting.

Tags: chat, pop-ups, A/V, audio_video, video, meetings, audio

Problem:

You are not notified when someone sends you a Connections Cloud Chat message because your browser is set to not allow pop-ups. You cannot use Audio/Video in Meetings because A/V controls are blocked by a browser's pop-up blocker.

Solution:

1. Check to make sure your browser supports IBM Connections Cloud. Check the browser's supported here.

2. Enable your browser to allow pop-ups Connections Cloud web sites. Instructions that follow are for IE and FireFox browsers. Adapt these instructions if you are using
a different browser.

Internet Explorer

1. In Internet Explorer, click Tools > Internet Options, then select the Privacy tab.

2. Click Settings.

2. Add the following web sites to the allowed sites list:

apps.ap.collabserv.com
apps.na.collabserv.com
apps.ce.collabserv.com

FireFox settings:

1. Click Tools > Options, then click Content next to Block pop-up windows.

2. Add the following three web sites to the list of allowed sites:
apps.ap.collabserv.com
apps.na.collabserv.com
apps.ce.collabserv.com