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Jun 15, 2016, 7:44 AM
12 Posts
topic has been resolvedResolved

Unable to Paste Image into Rich Text field

  • Category: APIs
  • Platform: Windows
  • Release: 9.0.1
  • Role: Developer,End User
  • Tags: RichText Paste image issue
  • Replies: 3

I am working on an XPage application with a rich text field on a page. In the application, I am unable to paste the image (even plain text) in rich text field.

The application is deployed in two servers (master copy on one server, and a replica copy on another server). Everything is working fine in master copy of database (on master server), but in the replica copy of the application, paste images and texts is not working.

When trying to insert image through 'Insert Image' tool bar button of rich text control, popup gets opened but nothing works in the popup (neither upload button, not ok, cancel or close buttons works here)

Configuration settings of both servers are almost identical. As per my knowledge, the only difference is that, in maser server, session based authentication mode is configured, and in the server having replica copy, basic authentication mode is configured.

Any help would be really appreciated. Thanks !

Jun 16, 2016, 3:28 AM
12 Posts
Fix pack not available on the server

Got the reason of the problem.

The problem is because the required fix pack has not been installed on the server.

Application on master server uses DOJO 1.9.7, so everything is working fine here.

Application on another server (replica copy of master) uses DOJO 1.8.3, which is the cause of the problem. Because of older version of DOJO, controls are not being rendered properly.

Thanks all

Jun 16, 2016, 3:28 AM
12 Posts
Fix pack not available on the server

Got the reason of the problem.

The problem is because the required fix pack has not been installed on the server.

Application on master server uses DOJO 1.9.7, so everything is working fine here.

Application on another server (replica copy of master) uses DOJO 1.8.3, which is the cause of the problem. Because of older version of DOJO, controls are not being rendered properly.

Thanks all

Jun 16, 2016, 3:29 AM
12 Posts
Unable to Paste Image into Rich Text field

I am working on an XPage application with a rich text field on a page. In the application, I am unable to paste the image (even plain text) in rich text field.

The application is deployed in two servers (master copy on one server, and a replica copy on another server). Everything is working fine in master copy of database (on master server), but in the replica copy of the application, paste images and texts is not working.

When trying to insert image through 'Insert Image' tool bar button of rich text control, popup gets opened but nothing works in the popup (neither upload button, not ok, cancel or close buttons works here)

Configuration settings of both servers are almost identical. As per my knowledge, the only difference is that, in maser server, session based authentication mode is configured, and in the server having replica copy, basic authentication mode is configured.

Any help would be really appreciated. Thanks !


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal