Skip to main content
This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal

HCL Sametime Forum

HCL Sametime Forum


  

PreviousPrevious NextNext

RE: Sametime 9 Connect: Sametime cannot connect to the following meeting room server.
~Umberto Nongeroson 28.Nov.16 05:34 PM a Web browser
Sametime Connect Client 9.0 Windows


You should log a PMR first of all.

Have you enabled trace in the client? Take a look at http://www.ibm.com/support/knowledgecenter/SSKTXQ_9.0.0/admin/trouble/trbl_client_log_trace.html and specifically the following trace

Meetings:

General meeting issues:

com.ibm.rtc.meetings.level=FINER
com.ibm.rtc.spaces.level=FINER
com.ibm.collaboration.realtime.appshare.level=FINER
com.ibm.rtccore.level=FINER
com.ibm.sharedmaps.level=FINER

Calendar integration issues:

com.ibm.rtc.meetings.servers.level=FINEST
com.ibm.rtc.meetings.shelf.level=FINEST
com.ibm.rtc.meetings.shelf.ui.level=FINEST
com.ibm.rtc.meetings.util.level=FINEST
com.ibm.collaboration.realtime.calendar.level=FINER
com.ibm.collaboration.realtime.calendar.notes.level=FINEST

Connectivity issues:

com.ibm.rtccore.level=FINEST
com.ibm.rtc.spaces.level=FINER

Screen sharing issues:

com.ibm.rtc.meetings.appshare.level=FINER
com.ibm.collaboration.realtime.appshare.level=FINER

Document sharing/conversion issues:

com.ibm.rtc.meetings.documents.level=FINER
com.ibm.rtc.meetings.appkit.image.level=FINER
com.ibm.workplace.converter.level=FINER

Also, how many bits is your SSL certificates assuming you're connecting to it over HTTPS? If you have a certificate over 2048 bits then you would need to deploy the unlimited policy jars to each client.

Enable some trace and take a look at what is spat out




[Solved] Sametime 9 Connect: Sameti... (~Carol Ekresach... 28.Nov.16)
. . RE: Sametime 9 Connect: Sametime ca... (~Kim Opniman 28.Nov.16)
. . . . RE: Sametime 9 Connect: Sametime ca... (~Carol Ekresach... 5.Dec.16)
. . . . . . RE: Sametime 9 Connect: Sametime ca... (~Kim Opniman 5.Dec.16)


Document Options






  Document options
Print this pagePrint this page

Search this forum

Forum views and search


  Forum views and search
Date (threaded)
Date (flat)
With excerpt
Category
Platform
Release
Advanced search

Member Tools


RSS Feeds

 RSS feedsRSS
All forum posts RSS
All main topics RSS