This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
~Naomi Kireteretsi 13.Mar.17 07:52 AM a Web browser Sametime Advanced9.0Linux
Hi everyone,
I have the following sametime server:
Internal zone: community, db2, systemconsole, meeting base, capture-render, pr, cf, 01 vmcgr, 02 vmcu
DMZ zone: mux01, STproxy, HTTP Server, Egge Proxy, Turn.
----
When Internal User access to the sametime system by webmeeting, sametime client, mobile --> eveyrything works normally.
But when User access to the system from the External (internet) --> After login, user wait about 3 seconds to make AUDIO CALL, VIDEO CALL ICON available --> and then wait about 2 minutes to make video and audio call normally.
If users don't wait 2 minutes. They cannot make audio, or videos or start call in the meeting room.
I raised PMR with IBM, and they recommended to "disable SIP authentication" on firewalls. I did it but the issue still occured.
Do you have any recommend for me? Thank you very much for your recommends
Return to top
Sametime 9.0.1 - External User wait... (~Naomi Kiretere... 13.Mar.17)
. . 
Print this page
