HCL Sametime Forum : RE: Sametime

HCL Sametime Forum

RE: Sametime

RE: Sametime
Posted by ~Sarah Bubgerozenoopsi on 9.May.16 at 01:33 AM using a Web browser
Category: Sametime Entry

Release: 8.0

Platform: All Platforms

Hi I work in a call center I use sametime chat with my fellow stewards the chat box keep poping up when someone was typing. I responded to them and closed out the chat I took a call what I typed in the chat went on a customers account and changed there address. I did not know this until I got called in the office and got a letter for the customers address being changed. This is not the first time its happend to other employees also. My question is could this be a software problem? We do have quite a few applications running at all times. Im being blamed for a systems error in my oppinion.. What im told is if your using sametime while on a call this can happen to me if they know this shouldnt there be a way to prevent it cant IT prevent it or is there some software they should be using. I could get fired if it happens again. Until I have an answer im not loging on it.. I have filled a grevance but I need some info to give to the board.