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Sep 20, 2014, 1:03 PM
23 Posts
topic has been resolvedResolved

Traveler index availability

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 7

After my upgrade Domino for 9.0.1 FP1 to FP2 and also traveler upgrade to 9.0.1 FP6, traveler index availability is from 50-80, sometimes over 90. Before upgrade it was constant 90-100. What does impact to it now? Number of users, devices, memory, cpu? Traveler works smooth and fine with no errors, it's status is always green.

Sep 24, 2014, 7:56 AM
7 Posts
Bug in IF6

Attachments with special characters (space, +, &, _) in the file name can´t be loaded by the Device and the CPU load on the Traveler server is higher than usual. You can see this issue in your logs:

 

Notes Traveler: WARNING John Doe Could not find the StreamedDataInfo: Key(80 bytes)=test_test-test.pdf@83A871B16F5E1F69EA91273D71153D60_68396, RefId=test_test-test.pdf@83A871B16F5E1F69EA91273D71153D60, DataSize=-1, Encoding=BASE64, StreamingCompleted=false, so the data was not streamed

 

Notes Traveler: SEVERE John Doe Action(0)=Stream, userCN=CN=John Doe/O=Acme, deviceId=CN=John Doe/O=Acme, database=mail/jdoe.nsf, server=CN=Server1/O=Acme, refid=test2 name1   name2 name3.pptx@A05B97F436189BB9C1257D5C002EA0EC, hookId=null, file_sz=-1, file_name=null, contentType=null

Notes Traveler: SEVERE John Doe Internal Error: Debug Data: Could not find file attachment w/ UNID=A05B97F436189BB9C1257D5C002EA0EC Error(404)=Entry not found in index


 

Sep 26, 2014, 3:31 PM
7 Posts
Seems to be fixed, but still log entries

PMR opened, Hotfix installed. View/Download now possible, but still entries in console log when attachment contains umlauts.

Notes Traveler: WARNING John Doe Could not find the StreamedDataInfo: Key(77 bytes)=sdik_Änterprise Social Netwörking .pdf@24A886F5CC724F3CC1257D5F0056EAFB_81550, RefId=Änterprise Soßial Netwörking .pdf@24A886F5CC724F3CC1257D5F0056EAFB, DataSize=-1, Encoding=BASE64, StreamingCompleted=false, so the data was not streamed  
 

Apr 13, 2015, 8:59 AM
4 Posts
Notes Traveler: WARNING John Doe Could not find the StreamedDataInfo

Same problem with 9.0.1.3.. Lots af users have this issue

Apr 15, 2015, 3:36 PM
22 Posts
Please open PMR if this issue happens with newly created emails.
Please note that if an email had been synced to the device prior to applying 9.0.1.3,  the issue may still exist with this email.   If the messages are related to email synced prior to the deployment/upgrade,
then you could try to resync the mail by moving it from one folder to another and back.   If this issue occurs with newly created emails,  then please open a PMR and our support team will collect the appropriate
logs and dump docs to investigate the issue in more detail.  
Apr 22, 2015, 2:45 PM
2 Posts
same issue...after 9.0.1.3 update

attachments not coming thru to Android clients - from our Voicemail server , which uses '_'  twice in the naming of .WAV files.

a PMR is opened and being worked thru the channels....but no resolution since Mon 4/13

Apr 22, 2015, 2:45 PM
2 Posts
same issue...after 9.0.1.3 update

attachments not coming thru to Android clients - from our Voicemail server , which uses '_'  twice in the naming of .WAV files.

a PMR is opened and being worked thru the channels....but no resolution since Mon 4/13


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal