~Sean EljumigonSep 22, 2015, 5:18 PM326 PostsSuggestionI take it you tried rebooting the pc. There is a utility IBM has called Nice. It will remove the current install and let you install the new version http://www-01.ibm.com/support/docview.wss?uid=swg21459714
~Emile EkfreetexetsiSep 22, 2015, 8:18 PM2 PostsRebootI have tried rebooting the machine. I'm just curious as to what the error logs mean. They don't mean much to me and I was hoping for an explanation. Thank you for the utility. I will keep that in my toolbox.
~Kelly DwokiburgonSep 29, 2015, 9:19 PM1 Postscheck the registrybased on the logs you sent: extracted from log: unable to delete key "\HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Lotus\Expeditor" There must be a problem on accessing the registry, advise: try running the installer as an administrator or run the installer during safemode
~Juan UmkilitetsiOct 6, 2015, 12:45 PM2 PostsInstall.logWe will need more data from the user and in that case, can you check out the Install.log found in the "My Documents" folder of the user and upload it here? This will contain more information about why the upgrade is failing.