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May 31, 2017, 6:23 AM
19 Posts

Email links which have been archived

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 3

Dear All,

We have one user who saves email links in OneNote. The links work fine until it stays in the mailfile.

But we have automatic server archive in place which archives mails on a secondary server. When the emails are archived, the links in OneNote no longer work.

I have checked the email link and there seems to be a code in the link together with the mailserver. I thought it was the message ID but when I checked it was different.

Any tips other than manually changing the link?

Thank you.

Manjula

Jun 1, 2017, 10:29 PM
323 Posts
Yes, normally when a doc is archived outside a replica it gets a new ID.

I'd assume the archive is copying the doc. That creates a new ID for the document.

Jun 2, 2017, 7:16 AM
19 Posts
Email links which have been archived

Hello Mike,

Thank you for your reply.

So I presume the links have to be mapped again manually.

Jun 5, 2017, 4:29 PM
323 Posts
It gets harder as you go along.

It'd depend on how the email was archived & how OneNote represents the link.

For simple doc copies, the first archival copies of a document still have the same lower 16 hex digits, but the upper ID has often been changed (normally to the DBID of the archive DB). This gets rebuilt entirely though if the document is copied a second time, even if the first is deleted: in that case the document gets a new UNID.

If the backup server is making a replica, the database and the doc IDs would remain the same, but the server would change.

I assume the link is already a URL "or something", in which case it would need to be modified to change the database or the server anyway.

I couldn't tell you more without knowing more about the OneNote link & whether it stores the server name, the DB name, or the UNID


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal