This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

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~Jennifer Opniteretsi
Jul 28, 2015, 1:59 PM
3 Posts

Automatic reply - name

  • Category: Replication
  • Platform: Windows
  • Release: 9.0
  • Role: End User
  • Tags:
  • Replies: 1

 I am managing my organizations customer service account, (i.e customerservice@bank.com). However, I want to have an automatic reply to every email that is sent to customerservice@bank.com. I have created an agent for this and it works, but I want the automatic reply to be coming from the address customerservice@bank.com. The problem now is that the automatic reply is sent from the account customerservice@bank.com but when a customer/client see from their mailbox is says christian.lovering@bank.com. I want the sent from to say customerservice@bank.com

How can I change this?

 

Thanks in advance! 

~Sean Eljumigon
Jul 28, 2015, 2:47 PM
326 Posts
Sign the agent

you need to sign the agent with the id of the name you wish to send the emails out using that name

 

setting a field called Principal as well

 

I also advise that if you want the user to reply back to the email make sure there is a mail in doc/person doc in your names.nsf to also add a field called ReplyTo which has a valid email address


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal