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~Manny Nimgerobergettu
Jun 23, 2014, 3:50 PM
3 Posts

HTML email slow to display

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: HTML Notes browser render
  • Replies: 3

On a number of our testing systems we are experiencing issues with HTML emails taking a long time to display.

If the body of the email contains HTML/MIME content when it is opened it can take minutes before it is displayed. The email is displayed immediately in the preview pane and the full body can be displayed if you open the message and select Forward.

We are using Notes 9.0.1 FP1 SHF182 on Windows 8.1 Update (Internet Explorer 11) and have Notes configured to use the default browser for the operating system however "Disable embedded browser for MIME mail" is not selected.

Is this a known issue/bug?

~Dana Fezboosiplopflar
Jun 24, 2014, 5:55 AM
94 Posts
Then check...
..."Disable embedded browser for MIME mail", I think, that solved your issue.
~Elizabeth Prefooberggon
Jun 24, 2014, 8:05 AM
19 Posts
Contents of Mail
What are the contents of the HTML/MIME mails? Are there images (http or https)  in the mail? Is there a proxy server involved here? Please confirm if the option suggested by Michael does resolve the problem
~Manny Nimgerobergettu
Jun 26, 2014, 8:56 AM
3 Posts
Embedded browser

Thanks for the suggestions.

I hadn't realised that "embedded browser" meant operating system browser: http://www-01.ibm.com/support/docview.wss?uid=swg21282102
 

By setting Disable embedded browser for MIME email we will be disabling the use of the operating system browser (in this case IE11) and reverting to the Notes browser.

The setting does work and gets us around the issue however it does not explain why we need to use the Notes browser instead of IE11 when we didn't with IE9. We have an open PMR with IBM and hopefully will get an answer.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal