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Sep 2, 2014, 2:11 PM
41 Posts

Strange Email Problem

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,Developer
  • Tags:
  • Replies: 5

Hi.

One of our users has a problem with certain Inbound internet emails.

An external person (Fred@msoft.com) will send an email to say Joe Bloggs/Acme (joe.bloggs@acme.com), along with several others in the office.

This one user will receive the email as :

From:Joe Bloggs

To: Joe Bloggs

Send by: Fred@msoft.com

The other users will receive the From as: Fred@msoft.com, which is the correct sender.

This scenario only happens on certain external emails. 

Can anyone suggest what is causing this ?

Thanks,

Simon

 

Sep 2, 2014, 10:33 PM
113 Posts
check the message mime source
check the message mime
view -> show -> page source

and if you can recreate, maybe try and trap the message at the router
(open mail.box when router task is temporarily turned off)
and compare the routed page source with the trapped message's

You may find that the message is arriving corrupt
Sep 3, 2014, 6:33 AM
41 Posts
Re Message Mime Source

Hi Brandon.

Thanks for the reply. The messages in question are often sent to several internal recipients.

Only the 1 user receives the emails with the incorrect sender. All other users receive the emails correctly.

I was just wondering if there was a setting on the client that may be causing this, as all users are using the same

mail template.

 

Sep 3, 2014, 4:58 PM
6 Posts
Doc properties, Fields

Check the From field in doc properties to see if it contains the sender's address and that the SMTPOriginator field is that same.

If they are correct, then I'd replace the design of the mail template on the user's mailfile. If you've got Designer, check out the design beforehand to see if the Memo Form has been changed or corrupted.

Sep 8, 2014, 1:47 AM
6 Posts
Same issue here too

Hi guys,

We are having the exact same issue.

Has anyone come up with a solution to this problem? 

 

Thanks in advance.

Sep 9, 2014, 7:37 AM
41 Posts
Update

I have asked IBM and they say it is a Traveler based issue that is fixed in Traveler 9.0.1 IF5


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal