This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Kirk Nimnilit
Jan 17, 2014, 4:24 PM
4 Posts

Unable to edit contacts on Android 4.2.2 device

  • Category: Contacts
  • Platform: Android
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

On a brand new Samsung Galaxy S4 mini with OS 4.2.2 it's no possible to edit the synced contacts.

On long click on an entry the edit menu isn't present

Traveler server version 9.0.1.0 Build 201312102121

Traveler client on Android device is version 201312101510

There is a solutions?
 

~Fred Umkivitchli
Jan 24, 2014, 3:36 PM
48 Posts
Samsung edit contacts
Check this link ...it has the correct steps to edit the contacts

http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Us
ing+IBM+Notes+Traveler+9.0.1#action=openDocument&res_title=How_do_I_work
_with_my_contacts_on_my_Android_device_U901&content=pdcontent


Otherwise if above not work this is likely a known device problem. Device manufacturers modify the Android Contacts app to make it better suited for the  device experience the manufacturer wants to promote.

"Samsung have advised some customers with similar issue with a statement that the issue is a known issue
in this device and will be fixed in a future update. There is no workaround for Traveler at this time. Please contact Samsung for any
questions about the update".
~Kirk Nimnilit
Jan 28, 2014, 4:07 PM
4 Posts
Unable to edit contacts on Android 4.2.2 device

Yes, i read the information on link http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupName=Us
ing+IBM+Notes+Traveler+9.0.1#action=openDocument&res_title=How_do_I_work
_with_my_contacts_on_my_Android_device_U901&content=pdcontent

but the edit choice in menu list are missing.

 

I have found a workaround.

1. Disable Contact sync in IBM Traveler App

2. Create a new Account using Exchange Active Sync versus Traveler Server and select ONLY contacts (without sync of mail, calendar, todo, etc.)

In  this case syncing work fine and i'll be able to edit / insert / delete contacts.

I think isn't a problem of samsung-contacts-app but a Traveler integration issue.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal