This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


Aug 14, 2018, 2:58 PM
22 Posts

Forwarding from Android 9.6.7

  • Category: Mail
  • Platform: Android
  • Release: 9.0.1
  • Role: Administrator
  • Tags: Andoid,forward,newline
  • Replies: 2

I have a user that has all newlines removed from his email when he forwards or replies (using Android), adding a specific user to cc.

User A gets an email.  User A wishes to reply or forward an email including user B in send to using his Android phone.

User B gets email with all newlines/line feeds removed.  He gets, as he describes, a wall of words.

When User A reply/forward from his client to user B, the email appears normal.

Email replied/forwarded by User A to all others from Android (except user B), the email appears normal.

Any ideas what is happening, and how to fix it?

 

Thank you,

Durwin

Aug 27, 2018, 5:03 PM
2 Posts
Email clients may break the email

Email clients all render email differently. When a subscriber forwards an email, some email clients make changes to the code of the forwarded message. This can include stripping out certain HTML elements, wrapping your email in a block-quote, or inserting additional classes to your code—all of which can break your design and make the email less functional for the recipient of the forwarded email.

 

Regards,

Adrian Gates

Exchange admin - CloudDesktopOnline

Sep 6, 2018, 8:37 PM
22 Posts
Forwarding from Android 9.6.7

I replied to this a week ago and do not see my reply.  So here it is again.  I copied first post and tried to explain better.

 

I have a user that has all newlines removed from his email when he forwards or replies (using Android), to a single Notes user (User B).  All other addressees get email correctly, (other Notes users or outside addressees).

User A gets an email.  User A wishes to reply or forward an email including user B in send to using his Android phone.

User B gets email (in Notes client) with all newlines/line feeds removed.  He gets, as he describes, a wall of words.

When User A reply/forward from his client to user B, the email appears normal.

Email replied/forwarded by User A to all others from Android (except user B), the email appears normal.

Any ideas what is happening, and how to fix it?


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal