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Jan 6, 2015, 4:56 PM
328 Posts

Not trying to steal Wongo Wongo's post, but....

  • Category: Install
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 36

For what it's worth - my scenario seems to have been the same, with the same (or at least similar) symptoms & error(s):  

Install Notes 9.0.1, then install FP2, which failed, and failed during the rollback operation. Running Notes subsequently failed. Running the FP2 installer again did revert the client to 9.0.1, then Notes ran properly as 9.0.1. There was a previous version of Notes installed on this machine, but I'm not sure exactly which version. Notes 9.0.1 was not installed over the top, but the previous version was removed, and Notes 9.0.1 was installed using the 'new' directory structure - so it was a 'clean' install to a 'clean' directory.

Using the NICE tool to 'completely' remove Notes and the registry entries did not work for us, either. Clearing the directory structure after running NICE didn't help, either.

Since we only had one user that was affected, we ended up giving the user a new machine. I'm still trying to get my hands on the old machine (it's in a remote location) so that I can do some further tests.

I say that we only had one affected user, but I've received anecdotal evidence that we've had more that one issue, it's just that the tech(s) involved at the time(s) left the machine with 9.0.1 with no fixpacks and didn't pursue the issue. So we may see it pop up again.

If I can get my hands on the affected machine - where would you like logs sent?

Thanks!

--------------------

Update - I have the test machine - I can reproduce the FP2 install error that I am receiving - where would you like me to post the logs? (Approx 4Meg)

 

Jan 7, 2015, 3:32 AM
5 Posts
Please zip the log file and sent to these people - Qi Ming Guo/China/IBM, Jun Yue Liu/Chin...
Please send the zipped log to these people.

Qi Ming Guo/China/IBM, Jun Yue Liu/China/IBM, Chun Li Jia/China/IBM
Jan 8, 2015, 6:25 AM
5 Posts
The intranet address is: jiachunl@cn.ibm.com. Please attach all required log files.
Please collect the following log files:

1. <user home>\My document\IBMNotesInstall.log,
2. <user home>\My document\IBMNotesInstalllog.cab
3. <installed Notes bin>\jvmpatcher.log
4. <Programdata\IBM\JVMPatcher\*.log


Thanks a lot!
Jan 8, 2015, 1:54 PM
328 Posts
On their way!

The files are on their way.

I've included files from each step of the process - when the first failure dialog box appears, when the second box appears, and again after the FP2 uninstall is run.

I'm also including files found in the JVM directory: heapdump.xxx.phd, javacore.xxx.txt and snap.xxx.trc

Thanks for looking into this!

Jan 7, 2015, 4:10 PM
328 Posts
New development...

I also found that FP1 install fails as well - same symptoms...

Started searching the forum again, found a reference to a file named 'jvmpatcher.log' - so, I started the  FP2 install again, as soon as the install fails - I opened the 'jvmpatcher.log ' - there are no error messages, but there is no completion message, either.

The last two lines of the jvmpatcher.log  are:

  Patching file: lib\sound.properties
  Zip patching file: lib\tools.jar

When I look in the 'Program Files\IBM\Notes\jvm\lib' directory, I find a 0 byte 'tools.jar' file with today's date. It appears this is where the FP2 install is bombing out.

When I compare this directory with the 'Program Files\IBM\Notes\jvm\lib' directory on my machine, I have 46 items, the failing machine has 38.

In case it helps.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal