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~Ethan Quetrelitikle
Apr 14, 2014, 10:53 AM
9 Posts

Recent contacts lost

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 2

Our users have a lot of external contacts, so in re. 8.5.x, when a user got a new pc, we copied both his 'My Contacts' and  his 'Recent Contacts' from hos old names.nsf to his new names.nsf.

It was a small step for us administrators, but a big help for our users.

In re. 9.0.1 we experience that the user looses all his recent contacts the first time he sends mails from the client on his new pc.

From what I have read, it is because the names.nsf syncronizes with a file called dipTable.ser, whic I have never heard of before.

When I open it in Ultra Edit, I can see that it contains a lot more information than just the recent contacts, so I guess it is not possible to just copy it over on the new pc and get the system working that way.

At the moment we tell our users to move the recent contacts that they want to keep to My Contacts.

But this seems to me like a step backwards, thing are not at all getting easier this way.

I have not found any advice on this by searching the internet - are we really the only company in the World whos' users want to keep their recent contacts when changing pc?

Any help would be much appreciated.

Regards

Karen

~Judy Cisponeskijip
Apr 14, 2014, 8:45 PM
23 Posts
Response
Just upgrading to Notes 9.0.1 on the same machine where the user is running 8.5.x, should not delete recent contacts. There will already be a dip file in the workspace directory and 9.0.1 just uses it. If the user was moved to a new pc along with an install of 9.0.1, then its easier to just copy the dip file from the workspace/.metadata/*dip* directory and that will populate the recent contacts view and the file can copied over from machines.

Hope this helps
~Ethan Quetrelitikle
Apr 15, 2014, 12:54 PM
9 Posts
It seems to work

Hi Ram,

I agree that it is no problem to simply upgrade a client from Notes 8.5.x to re 9.0.1, the contacts are only lost when the user gets a new pc.

Today I have tried to copy the dipTable.ser file to a new pc along with the recent contacts in the names.nsf.

The user has sent a couple of mails and had the client closed and open a couple of times, and the recent contacts are still there.

So this seems promising, thank you for your help.

Regards

Karen


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal