There are four fonts that can be modified by the end user. 

- Default Sans Serif
- Default Serif
- Default Monospace
- Default Multilingual 

You can change these in the Basic settings. 

I'm having the same issue with a number of databases, but changing the default font settings does not fix it.

Any other ideas?

Hi,

We have just started finding this same issue on some users. Noted that in these cases Notes is picking the first font in the OS list. When the first font was deleted from the OS list, Notes started using the following one on the list.

Anyone found a way to solve this? Maybe sending these users the specific font (which would we strange, since they probably already have it).

Thnx a lot!

All of my views and some forms are using Helvetica font.  When viewed by some Notes 9 Clients they are showing Script font.

Really need solution for these users as we are rapidly converting to Notes 9


This is an example of what some users are seeing  - the font in the views should be Helvetica

When users see strange fonts in their mails, I have fond this method helpful:

Open "File / Preferences" and go to "Basic Notes Client Configuration".

I'm not quite sure exactly what this means, but it helps my users.

Regards

Karen

I tried your suggestion for someone who has the issue...   It did not work.

another example



I wish someone had a useful suggestion of what is causing this and what to try to do to resolve it.

The issue has been diagnosed as a problem with fonts that are installed on the Windows 7 workstation.   It seems that Notes 9.0.1 is no longer following the Windows Font substitutes found in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitute , it is instead is picking up the first Latin or no language designation font that is alphabetically ahead of Arial.  By default, on Windows, Arial is the first font to meet this criteria so there is no widespread problem.


On affected workstations there are potentially a number of fonts starting with the letter A ahead in the list and on the users workstation some or all the following Fonts starting with A existed.

The solution is to Open the Windows - Fonts directory and delete any Latin based fonts before Arial. and then Restart Lotus Notes - you should see the correct fonts in the views.

Example of bad font prior to Arial.

@Randy W. Snyder.  I found this thread after posting elsewhere.  I have been having issue with this since upgrading to 9.x in March 2014.  After exhausting all my troubleshooting skills, I opened a PMR in April 2014 which yielded nothing positive.  YOUR suggestion to remove the fonts alphabetically before Arial did the trick!  Almost all of the fonts before Arial were Adobe installed, so I didn't mind deleting them.  Thank you so much for the fix!

@Randy W. Snyder.  I found this thread after posting elsewhere.  I have been having issue with this since upgrading to 9.x in March 2014.  After exhausting all my troubleshooting skills, I opened a PMR in April 2014 which yielded nothing positive.  YOUR suggestion to remove the fonts alphabetically before Arial did the trick!  Almost all of the fonts before Arial were Adobe installed, so I didn't mind deleting them.  Thank you so much for the fix!

FYI. This issue has been reported in APAR LO83744: INCORRECT FONT IS USED AFTER INSTALLING ADDITIONAL TRUE TYPE FONTS IN NOTES 9

under SPR CSMH9QHKNF.

This issue has been fixed in IBM Notes 9.0.1 FP5

CSMH9QHKNF (LO83744) - Fixes issue where the incorrect font is used after installing additional True Type fonts in Notes 9. The fix requires the new notes.ini variable "UseWindowsFontSubstituteFontList" be set to the font or fonts that are to be used. This is a regression in 9.0.1.

Update:

The issue should be fixed by:

1. Upgrading to IBM Notes 9.0.1 FP5

2. Installing ARBERKLEY.TTF font

Can be found here: https://fontzone.net/font-download/ar-berkley

3. Adding the notes.ini

"UseWindowsFontSubstituteFontList=Helv,Helvetica"

Sources:

LO83744: INCORRECT FONT IS USED AFTER INSTALLING ADDITIONAL TRUE TYPE FONTS IN NOTES 9
http://www-01.ibm.com/support/docview.wss?uid=swg1LO83744

SPR # CSMH9QHKNF fixed in 9.0.1 FP5 release
http://www-10.lotus.com/ldd/fixlist.nsf/94db90f3de07606e052569ce00706cdd/fc05a5eb49efd97b85257ebd00420525?OpenDocument