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~Justin Nonkiverikle
Aug 20, 2013, 6:09 AM
16 Posts

Cannot configure work account BES 10, Z10 and Traveler 9

  • Category: Install
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags: BES 10 v10.1,Z10,configuration,active directory,traveler
  • Replies: 0

Hi,

I have installed BES 10, but not sure about the configuration. We had active directory but it was only for access control. With BES 10 you need link it to an active directory. What I have done is just add the email address to the existing active directory account. Is that enough or I should have done other configuration? I have also created the email profiles.

When configuring the email, I get error message 'Activation can't be completed. Check that you are connected to a network or contact your administrator for assistance' Please find email profile settings below; for the server name should I put the public IP or I can just put the local IP; both BES 10 server and Traveler 9 server is in the same zone. Please help me out. Can email me directly on aparboteeah@iblgroup.com.

Arvind

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal