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~Martha Elnumar
Feb 10, 2017, 8:25 AM
6 Posts

How to troubleshooting OOS

  • Category: Domino Server
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 1

Hi,

in an environment with traveler it occurs that persons has enabled OOS, but in some cases when they read or read&answer mails over smartphone the OOS deactives itself.

It seems a traveler issue but i want to know how i can get more informations about this issues. How i can troubleshoot this?

Thx

Bente

~Vera Zekfoogengon
Feb 24, 2017, 4:39 PM
196 Posts
Do the users with this issue have Traveler Companion installed on their phones?

The reason I ask is that it is possible to disable their Out of Office from within the app, and someone might do so if they open that section of the app.

Which version of Traveler are you on?  I looked through the release notes, but did not see anything that suggested that this problem has been addressed in a given release of Traveler.

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal