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~Justin Brekrolen
Jan 9, 2017, 3:02 PM
5 Posts

Verse on Premises Address Issues

  • Category: iNotes
  • Platform: All Platforms
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 1

VOP seems to have problems with email messages that have a "person"<email addresss>  or a person/other notes domain format.

There are 6 messages in the inbox from  "bill smith"<bill.smith@somewhere.com>   and 6 messages from Joe Jones/Somewhere/US

Clicking on one of the messages and then on Bill Smith, VOP will say there are no messages and to check the spelling.

Sending a message to Bill Smith results in messages going to bill.smith@somewhere.com

Adding Bill Smith to "Important People" produces the same "no messages found" error.

Additionally, if Joe Jones is a user in an adjacent domain that sends a message as Joe Jones/Somewhere/US.   VOP finds the name "Joe Jones" and again, finds no messages.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal