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~Fritz Asatumizenakoi
Mar 15, 2018, 8:35 AM
12 Posts

B-Tree error when clicking on Subject column in mail database

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 4

Hello all,

I have one user that have problem with her mail views - every single time when she click on sorting by Subject, "B-Tree structure is invalid" window is shown. In the log, there are several messages

I've tried all: fixup, compact, updall, delete FTI, disable quota, create new replica (compact -replica), refresh / replace index. But it is not related to her mail file - when I did archive her mails to archive database, she don't have this problem anymore but the problem is now in her archive database. So the problem is with (maybe just one) some mail subject?

IBM support was unable to help me without user database that I can't send. Did anyone have some suggestion for this problem?

 

15.03.2018 09:27:28   NIF: DETECTED INDEX ERROR 'B-tree structure is invalid'
15.03.2018 09:27:28   NIF: in E:\ArhMail\a_user.nsf collection "($All)", ID=491782 length 51200
15.03.2018 09:27:28   Database collection error: E:\ArhMail\a_user.nsf: B-tree structure is invalid
15.03.2018 09:27:29   NIF: DETECTED INDEX ERROR 'Attempt to use an invalid database pointer'
15.03.2018 09:27:29   NIF: in E:\ArhMail\a_user.nsf collection "($All)", ID=491782 length 51200
15.03.2018 09:27:29   Database collection error: E:\ArhMail\a_user.nsf: Attempt to use an invalid database pointer
15.03.2018 09:28:26   NIF: DETECTED INDEX ERROR 'B-tree structure is invalid'
15.03.2018 09:28:26   NIF: in E:\ArhMail\a_user.nsf collection "($All)", ID=491790 length 51200
15.03.2018 09:28:26   Database collection error: E:\ArhMail\a_user.nsf: B-tree structure is invalid
15.03.2018 09:28:26   NIF: DETECTED INDEX ERROR 'Attempt to use an invalid database pointer'
15.03.2018 09:28:26   NIF: in E:\ArhMail\a_user.nsf collection "($All)", ID=491790 length 51200
15.03.2018 09:28:26   Database collection error: E:\ArhMail\a_user.nsf: Attempt to use an invalid database pointer

~Sigmund Umwemanoni
Mar 19, 2018, 9:19 PM
323 Posts
Um, what'd you try with "updall"

In any event, do you have access to the view she's in? If so --

Open the view.

Hold down the Shift key and press F9.

Switch to sorting by subject. If you succeed, do Shift-F9 again.

If you don't succeed, set up to run Updall -r on the user's mail DB.

~Fritz Asatumizenakoi
Mar 21, 2018, 7:58 AM
12 Posts
Oh, tried that also

Thank you Mike for your answer!

I've tried to rebuild views via CTRL+F9 and also with CTRF+SHIFT+F9 but no luck but forget to mention it... I'm using UPDALL -R.

~Keiko Kiluverakoi
Mar 21, 2018, 11:28 AM
55 Posts
Try the following...

If you haven't already tried, you could try the following:

Compact -C -D (Does copy style compact and deletes all existing view indexes)

Followed by:

Updall -R

 

~Vera Zekfoogengon
Mar 28, 2018, 12:00 AM
196 Posts
Is the problem with the view or just certain documents?

If the error disappeared in the mail file after archiving, and started in the archive after receiving the one or more problem documents, then I would think that the issue is not with the view but with the documents that have been moved to the archive. 

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal