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~Fritz Lopreli
Nov 22, 2013, 6:59 AM
2 Posts

Notes Client crashes during retrieving the Internet Mail

  • Category: Mail
  • Platform: Windows
  • Release: 9.0
  • Role: Developer
  • Tags: IMAP Crash
  • Replies: 3

We have installed Notes 9 client also as standalone. This client should send and recieve Internet emails via MS Exchange Server(IMAP offline, SMTP). During replication process which recieves the internat mails from server ist shows immedeately "84% done" and crashes Notes Client completely. Same happens when we try to install and configure 8.0, 8.5. etc. clients. Configuring the client to recieve e.g Google-Mail works perfectly. IMAP is configured as Offline. IMAP Online works with MS Exchange Server, but is not perfect soution. Any ideas ?  

~Elizabeth Prefooberggon
Nov 26, 2013, 5:42 PM
19 Posts
Can you provide some logs?
Please add the following lines in the notes.ini of your 9.0 installation.
Debug_IMAP4Client =1
CONSOLE_LOG_ENABLED=1

Restart the notes client. Recreate the crash and provide the console.log from the IBM_TECHNICAL_SUPPORT folder within the notes data folder.  If a nsd is available in the same folder see if you are able to attach the same here.
~Fritz Lopreli
Nov 29, 2013, 8:32 AM
2 Posts
console.log and nsd as requested

Hallo Girish, I have a log files now, but I don't have an idea how to attach them here? 

Kind Regards


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal