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Aug 9, 2013, 7:13 PM
9 Posts

need to gather some information

  • Category: Mail
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags:
  • Replies: 2
Does this have an active PMR and are you getting help?
It is not clear what the issue is here.

Can you run the following command on one of the problem mail files:

        nobject info -full -verbose -errtrace <mail file>

Also, make a physical copy the database with the server down and try this:

        ncompact <mailfile> -C

Aug 9, 2013, 7:43 PM
9 Posts
another utility to try
The following is destructive so run it with -nodelete

nobject collect -force -nodelete -errtrace -verbose <mail file/dir, or scos file/dir>   (Garbage collection for shared mail without actually deleting the offending                                                                                         \notes that are bad.
                                                                                The crux of many of the problems is that ill formed and/or ill interpretted                                                                                         notes are tossed due to processing errors)
                                                                                When you really want ot get rid of the note then loose the -nodelete switch)

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal