HCL Notes and Domino 9.0 Social Edition Forum - D9 + N8.53 = Soft deletions not working?

~Tanita Zeklutexakol

Dec 18, 2013, 6:38 PM

32 Posts

fixed in 9.01

if you open a pmr & ask for a hf for spr JPAI98CQ6D, should take care of the issue

--Steve
swatts@notesdev.ibm.com

~Isaac Nonponevitchettu

Jan 10, 2014, 10:49 AM

2 Posts

Thanks.

Yeah thanks.

Sorry shouldve gotten back to you earlier.

~Ned Bubhipilitnivu

Aug 13, 2015, 12:47 AM

5 Posts

Soft Deletions not purging

For some users, Soft Deletions purge properly. For other users, Soft Deletions do not purge at all. Two users can have the same 8.5.x client and the same mail template and the same policy, yet one user has Soft Deletions in Trash going back months. Users with a 9 client have a 9 mail template and Soft Deletions seem to work fine. What is frustrating is that there is not much information as to what process actually is doing the purging. So, why is the process failing for some and working for others?

Domino Servers: 9.0.1 FP3

Notes clients: 8.5.x and 9.0.1

Mail templates: 8.5.2, 8.5.3, 9 - all customized

Soft Deletions always enabled and hours set to 48 hours

ODS 51

~Dexter Deswechekynds

Aug 13, 2015, 1:16 PM

191 Posts

Some info

In general, soft deletions are hard deleted with the database is opened. This happens at most every hour, with the last time recorded in the database.

I'm not aware of any outstanding bugs with how this works, and it looks like your pure 9+ configuration (client, template, server) is working fine. Understanding that some 8.5.x users (client + template) are working, can you upgrade the problem users to the 9+ configuration and see if the issue persists?

One possibility is if a user has ever set the system time ahead, then this time could have been set forward as well, in which case the logic that determines if it is time to expire the soft deletions won't fire until an hour after whatever time the user set on the system.

If nothing above helps, DEBUG_NSF_SOFT_DELETES=1 can help collect additional information on why this isn't working. I'd recommend opening a PMR in that case so Support can guide you through its use.