This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


Mar 31, 2015, 4:04 PM
2 Posts

Why do my 'read' emails become 'unread' again when I re-open my local replica?

  • Category: Replication
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags: Replication,Unread Marks
  • Replies: 3

I have a Notes database that contains a number of weekly posts that have been submitted by the business.  When someone takes a local copy of the database and goes in to read these posts, it marks that they have been read as normal.  If that database is then closed and re-opened, it loses the fact that these posts have been read - effectively marking everything as 'unread' again.  Ideally I am looking for a way to allow these 'reads' to continue to be captured, even when a local copy is being used.  Is this possible?  Thanks!

Apr 1, 2015, 6:26 AM
33 Posts
Solution

Hello

The read marks are maintained in the the Database properties on the last tab. "never", "cluster", "All servers".

Commonly only one Mail database is used to work, the "replicas", are there if a fail over is needed.

This setting "All servers" works best if replicas are generated after the setting is made.

Servers need to speak to each other using replication over connection documents, the replication interval determins how actual the read marks can be, certainly not realtime changes. Exception is if you are running a cluster.

Local datases will only show changes when replication takes place.

There is no perfect solution here. Generally speaking stick to one mail database for work, before first use set the Database properties to the desired setting then make the replicas.

 

Apr 1, 2015, 9:57 AM
2 Posts
Solution query

Hi there, thanks for the response - it was very helpful and I think it answers my question.  The only additional question I have is whether that is the same for a non-mail database?  Thanks.

Apr 2, 2015, 6:20 AM
33 Posts
Happy I could help you solve the issue.

All databases, that are implement read marks correctly are also managed the same way.

 

Happy I could help you solve the issue.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal