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~Vera Asajumiterjip
Aug 29, 2016, 9:03 AM
23 Posts

Traveler 9 slow corporate lookups om Apple devices

  • Category: Notes Traveler
  • Platform: Apple iOS
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags:
  • Replies: 3

I founded an issue with corporate lookups for contacts on Apple devices - results appear after 3-5-7s even name typed completely. There is no problem with same lookups on Android device. I take 2 phones (iPhone 5S and LG G2mini) and connect them to the same Wi-Fi access point and the same network. Both devices configured for the same user and signal strength is good enough. Then, begin typing - Android return results in 0-1-2s, Apple - in 3-5s. iPhone show results from recent Sent items first, and then, after 3-5s show 'server lookup results'. Android device (with legacy client installed from Traveler server) perform lookup faster. I check it on  iPad and iPhone 4S additionally - same 3-5 s.

Traveler version - 9.0.1.13, but issue was discovered on 9.0.1.11 first. Domino 9.0.1FP6 64 bit Windows 2008R2, Traveler status - Green, no errors on Traveler console. iOS 9.3.5 on both Apple devices and Android 5.0.1 on G2 mini. All devices connected via HTTP.

Any ideas?

 

~Vera Asajumiterjip
Oct 7, 2016, 9:59 AM
23 Posts
Re:

Thank you, Jonathan!

I'll try to change this parameter on next upgrade (9.0.1.15).

(I prepared to do this on 9.0.1.14, but cancelled update due some reported issues with .14)

 

~Vera Asajumiterjip
Nov 21, 2016, 12:10 PM
23 Posts
something changed

Upgraded to 9.0.1.15 and enable NTS_TRAVELER_AS_LOOKUP_SERVER=true

Lookup on Last name became faster, but lookup on Alternate name is slow anyway


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
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