Those were two (of many) issues that I experienced while testing. We decided not to roll out IMSMO.

1) It appeared to me that the password worked much like Traveler. It was stored on the client, the user was never prompted to enter the password. However, we did have a few users experience issues when the password expired & they had to change it. I don't know if that was ever resolved or still an issue.

2) This was a BIG issue for us. One of the worst PMRs I ever had. As I recall, out of the box 30 days worth of mail was synced, but anything older than 7 days was truncated. For new users, that would not appear to be an issue. We set the server up to always sync the full mailbox, and new users were happy. However, we found that name changes (email address changes) required the Outlook client to be reloaded/reconfigured, so the user would then find that anything older than 7 days was truncated. The truncation DID end up being a big issue.

We found that what IBM calls 'Initial Sync' (which is really permanent sync) can be set at the server to a different value, or disabled which would allow all mail to be synced - however, anything older than 7 days was still truncated.

See here -> https://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_controlling_mail_and_calendar_data_download.html

There is a USER setting that allows you to set the truncated mail limit on a per user basis - which must be run from the user's machine.

See 'SummaryFilterWindow' here -> https://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_set_config_command.html

We were bringing 100+ Outlook users into our domain, so were looking at IMSMO as an alternative to the notes client,m however, since one of our primary requirements was the use of shared mail boxes (delegation) - which was not supported - we decided our only alternative was to discontinue testing and roll out Notes to that group.

Thanks, Mark.

I'll test the password change process and see what happens, as well as google for info or PMR on it.

I'd noticed the "truncated" thing where the message body contains a short piece of the body and then continues with:

"-Your data has been truncated.

Open message to view full content."

This appears in the preview pane.  If you fully open the email by double-clicking on it, the entire message is retrieved.  And it appears to stay retrieved after that.  However, it obviously impacts use of the Outlook client if you search for an old email, unless the user plans to fully open each of their old emails first.  I wonder if there is a setting for this...?

UPDATE: I did some digging and found this in the documentation: https://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/user_imsmo/use_IMSMO_troubles.html
So, it is by design.  The $Abstract field introduced with Notes 8 (for the threading functionality) is being used to show the first 100 characters of the email body.  What would be nice is if there was an option to pull the entire body into the preview pane in Outlook when the doc is selected instead of having to fully open it with a double-click.  That would address 90% of the issues with the truncated text from the user's perspective, though it would still affect searching email and would also up the load on the server a bit.  Such an option would be nearly transparent to the users, too, vs forcing them to double click every old message they wish to read.

And I agree about the "initial sync" being a permanent sync.  The documentation leads you to believe that Outlook will continue to sync more mail after whatever is defined as an "initial sync".  But it's been days now, and nothing further looks to be syncing.  Sorry to hear that even if I set Traveler to sync everything, and it does, that it still truncates messages older than a certain date (apparently 7 days).

Wish all these behaviors were better documented and had obvious settings to control them.

I'll check out those links you provided.  Good info, thanks.

-- Mark