This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Rex Fezwechekakol
Apr 1, 2013, 7:49 PM
20 Posts

"User name is not unique" in a Delivery Failure Report

  • Category: Mail
  • Platform: Windows
  • Release: 9.0
  • Role: End user
  • Tags:
  • Replies: 1
I have been having a strange issue the past week. I have staff and faculty users emailing students, who are located in a secondary addressbook. When they email the students, they staff members will get a delivery failure saying the name isn't unique. The name is in fact unique. I have those users open up the delivery failure email and click the resend button and then click send and the email goes through without any problems.

Any ideas on how to even troubleshoot this issue. It doesn't seems to happen all the time for every user, but enough users that it's becoming a big issue.

Thanks for any suggestions.

I should also mention that we are using Directory Assistance and a condensed Directory Catalog (Dircat) in our environment.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal