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Nov 7, 2013, 4:37 PM
12 Posts

Closing the Notes Client

  • Category: Notes Startup and Exit
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 2

I have the Notes 9.0.1 client with Administrator and Designer clients installed. When I completely close out of the clients, I am getting an error message in my event logs at that time that Notes stopped working. Here is the error.

Faulting application name: NLNOTES.EXE, version: 9.0.10.13287, time stamp: 0x525ce2dd

Faulting module name: ipcore.dll, version: 5.4.0.5, time stamp: 0x4adf1647

Exception code: 0xc0000005

Fault offset: 0x00006b62

Faulting process id: 0x32ac

Faulting application start time: 0x01cedb01b6eeed28

Faulting application path: C:\Program Files (x86)\IBM\Lotus\Notes\NLNOTES.EXE

Faulting module path: C:\Program Files (x86)\IBM\Lotus\Notes\ipcore.dll

Report Id: 2cf63bb9-4737-11e3-be91-f01faf20c858

Faulting package full name:

Faulting package-relative application ID:

 

This also was happening to me on the 9.0 client. It is not happening on my users though that only have the Notes client installed - Standard version. We're using a mix of computers both Windows 7 and Windows 8. This appears to be tied to a Windows 8 issue as I have my clients installed on both a Windows 7 and Windows 8 computer and it isn't happening on the Windows 7 computer. Is anyone else having this problem? Is there a solution available?

Nov 11, 2013, 6:52 PM
12 Posts
Closing Notes Client dll error

Thank you for pointing that out. I made the mistake of not following through on items contained in the error message. ipcore.dll is actually installed by IntelliPrint Reporting which integrates with Notes, hence why it's there. But now I can head down that path and see if I can figure out what my next step should be.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal