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Jun 18, 2014, 3:35 PM
17 Posts

Verification to download Fix Packs

  • Category: Other
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 6

I have tried to download the current fix pack for 9.0.1 for several weeks now and cannot get access.  I get to send verification email and never get the email.  I have tried to send a support request but seem to get errors all the time.  I am an IBM Business Partner. 

Jun 18, 2014, 4:13 PM
46 Posts
Where are you downloading it from?
Are you downloading the FP from IBM Fix Central?  
Jun 19, 2014, 7:04 PM
46 Posts
I created an account using my own email
I ran into a similar issue so instead of using my ibm account I created an account using my own email account.  
Jun 20, 2014, 10:39 PM
17 Posts
ID

I'm using the right ID, I logon in and the verification box pops up and I click send email and never get one.  I have checked the server and do not have filters set for spam.  I'll check with Partnerworld.

Jun 23, 2014, 3:13 PM
212 Posts
Download of fixpacks

If you are tryingto download from Fix Central, you must have a valid IBM login for that site.  Have you tried to create a valid login for Fix Central?   This will be a different log in from the one you use on the Passport Advantage Website.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal