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~Delores Zenkromanings
Apr 3, 2013, 9:49 PM
4 Posts
topic has been resolvedResolved

The buffer pool is too full to bring in another page.

  • Category: User Interface
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator,End User
  • Tags: Error
  • Replies: 6

Situation:

  1. Using Client R9.0 I get the error message "The buffer pool is too full to bring in another page." by hazard - at least I am not able to find the algorithm except that all databases are local (during server session I hadn't the message).
  2. Sometimes during opening the mail database (R9 template), sometimes opening an email, sometimes creating an email, sometime opening notes addressbooks sometimes opening a Teamroom (R8 design), sometimes opening other databases like our internal knowledge base (custom design, no problem since R4), sometimes during opening or creating a document.
  3. Furthermore sometimes it disappears after a second click some seconds after first click, sometimes I have to restart the IBM Notes client.
  4. Until now NO crash occurred, but once the current used location document in the personal address book was corrupt and I had to restore it from a backup.

Similar problems was discussed in Beta forum here http://www-10.lotus.com/ldd/ndsebetaforum.nsf/topicThread.xsp?action=openDocument&documentId=55851A710D2FBB9285257AFD005E407D but no solution described.
I remember in R6 there was a problem with a similar error message and therefore I tried also notes.ini NSF_Buffer_Pool_Size - see for details http://www-01.ibm.com/support/docview.wss?uid=swg21115359 - but had no luck...

Does anybody have any idea?

System: Windows 7, 3 GB RAM, more than 500 GB free disk space, IBM Notes 9.0, incl. Designer and Admin installed, Mail-Template R9, personal NAB R9 and bookmarks R9

~Judy Cisponeskijip
Apr 4, 2013, 3:14 PM
23 Posts
Try to rename your notes.ini and let it generate a new one
If that fixes it, we need to inspect the notes.ini to see which setting is causing it.
~Dean Umkrother
Apr 4, 2013, 4:35 PM
74 Posts
Can you generate a nsd next time it happens and send that to me?
email: jkidder@us.ibm.com

What kind of data do I need to collect for a crash or hang?

Notes Hang
1.  Run the utility to Collect IBM Notes diagnostic data and leave Notes running:
  • On Windows, you can find the utility in Start-All Programs-IBM Applications-Support folder
  • On Mac, you can find the utility in the "IBM Applications Support" folder of your Applications Directory

This will create a nsd log (and sometimes a java core dump)

2.  Restart Notes, select Help, Support, Collect Support Data and select Collect.  ISA will collect all your logs in a zip file.  Include this zip file.
~Delores Zenkromanings
Apr 7, 2013, 7:39 AM
4 Posts
RE: The buffer pool is too full to bring in another page.

Thanks for your replies!

After writing topic "buffer pool is too full..." the error message is never appeared again... (before it appeared 3-5 times per day)

What I have done last (sorry, I've forgotten to write it before):
I had refreshed my bookmark.nsf and personal address book with original IBM templates and renamed the template name to Bookmarks9 and StdR9PersonalAddressBook respectively (to prohibit refresh on server over night).
Background: Based on the fact, that my home mail server is still on 8.5.x, my roaming servers is the same server, I had the idea that the source of the problem could be the mix of R8.5 design on server and R9.0 design on local considering also the design update task over night on server.

Anyway If error message reappears I will post the results according reply recommendations.

Notes:
a. I checked the notes.ini several times, nothing special found - anyway I checked the notes.ini now again and suppose notes.ini entry TemplateSetup=900000 was another value on 3rd. April (something with 8...)
b. As I wrote I had no crash till now after error message

~Delores Zenkromanings
Apr 12, 2013, 6:25 AM
4 Posts
Update: The buffer pool is too full to bring in another page.

More investigation this week done as the message "buffer pool..." appeared again.

As stated by "Ram Krishnamurthy" I generated a new notes.ini -> problem not solved

As stated by "Jenifer P. Kidder" I started the IBM Notes diagnostic data collection -> I am generating and collecting the files now... as soon the collection is finished I will post it collection finished and a 2 GB zip file generated, I investigated the file a little bit, unfortunately there is stored information in it (e.g. license key, server names and application names) that don't allow me to post the collection to the web. Can you please explain me, what you expect if you have the file and what part you are interested in especially?

What I could observe:

  1. I am a traveling user using IBM Notes client on the road in planes and trains. If I have poor network connections (there are a lot in the world, even in central heart of Europe) I get the message "buffer pool ..." more often than in a local network area. The same effect was observed by a colleague of mine.
  2. After switching a location I get the message more often than I am working the whole day with the same location (could be related to point 1)
  3. Restart of IBM Notes client resolves problem for a certain time but not every time
  4. Simply wait - e.g. take a cup of coffee ;-) - client resolves problem for a certain time but not every time

The issue is really  a pain in the ... for me. Why? Because of the several restarts and waits during the day working with IBM Notes 9.0 is not efficiently.

Any more ideas how to get rid of this issue?

~James Revelulyader
May 28, 2013, 7:18 PM
145 Posts
Being Tracked under SPR # SBUR96FUSE
Fix is currently scheduled to go into Notes 9.0 IF2 and Notes 9.0.1....  Contact IBM Support if you need a Hot Fix sooner and be sure to mention SPR # SBUR96FUSE
~Mary Prehipilyettu
Jun 10, 2013, 12:12 PM
30 Posts
how can we get this fix earlier than release of IF2?

Hi guys,

how can we get this fix earlier than release of IF2?

 

Thank you


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal