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Apr 18, 2013, 9:51 PM
1 Posts

Custom Toolbar not showing up after upgrade

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags: toolbar
  • Replies: 3

We use a few custom toolbars in Notes, one of which is the PDFmaker toolbar from Adobe.

After upgrading to Notes 9 from 8.5.3 the toolbar won't show up. This doesn't seem to be related to the default setting to hide toolbars except in edit mode, it makes no difference if the setting is off or on. I have confirmed the the DLLs for the toolbar are still in the correct locations, I have also tried reinstalling our Adobe software to no effect. When I try and add activating the toolbar directly to the Notes.ini file, the lines I add will often be removed after running Notes. Here are the lines I've tried to add. It is usually the first line that gets taken out, but sometimes all 3 will be gone.

AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\PDFMLO~1.DLL

AdobePDFMInst=1

EXTMGR_ADDINS=AdobePDFMToolbarInst

Is this a problem with all custom toolbars?

Apr 22, 2013, 4:33 PM
74 Posts
Forwarded to development <>
Toolbars/ib
May 22, 2013, 5:32 PM
1 Posts
Adobe PDFMaker and Notes 9.0

We are having the same problem.  We had this problem a few years ago when upgrading Notes 7.0.2 clients that had Acrobat 8 and 9.  We upgraded them to 8.5.x and it broke.  We found that once you go to 9.1, that it works again.  Now, we have many 8.5.x users that have Acrobat 9.1+ to use the PDFMaker utility.  Once we upgraded them to Notes 9.0, it broke again.  We have also tried the latest version of Adobe Acrobat 11.0.3 and it still does not work.  We've added the same three lines in the notes.ini, verified the dll file is still there and the client removes them upon startup.  As a result, we have had to stop upgrading these clients to Notes 9.0 and revert some back until there is a solution. 

Is there a manual workaround to get this to work that anyone knows of?

Nov 20, 2013, 6:34 PM
13 Posts
This might help.

IBM made some changes to the code in Notes 8.5.3 Fix Pack 5 and higher that seems to be blocking the Adobe toolbar.  That toolbar has caused a lot of issues for IBM and Adobe has yet to fix it.  So IBM implemented their own fix for the issue.  That fix seems to be that they now prevent the toolbar from loading at all.

Now, the rest of the integration still seems to work, at least with 8.5.3 FP5.  So the options that are on that tool bar are also available in the Actions menu.  Apparently, the issues between IBM and Adobe all boiled down to that tiny two button toolbar.

I have not yet tested Pro X or Pro XI with 9.0.1 yet.  So I do not know if IBM went even further with their own fix in 9.0.1 or not.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal