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~Ned Mintoolitakol
Dec 22, 2013, 1:16 AM
3 Posts

Traveler Crash on Android 4.0.4

  • Category: Notes Traveler
  • Platform: Linux
  • Release: 9.0.1
  • Role: Administrator,Developer
  • Tags:
  • Replies: 2

Hello,

 

Since a few days, the traveler application crashed on my xperia pro with android 4.0.4.

 

Server is running 9.0.1IF2 on linux/64 and the traveler application on the phone is the latest from the server.

 

When I look into the NTS_Errors.log on the server, each time it's the same message :

 

java.io.EOFException: Unexpected end of ZLIB input stream

 

If I don't sync emails, no crashes. I tried to replace my mailbox with a brand new and empty mailbox and it's still crashing a soon as I try to syn emails.

It's working smoothly with android tablets with 4.0.4 too.

 

Can someone help me with this ? It used to work for a long time (2 years) and I saw this happen when I did the traveler IF2 upgrade, but I'm not sure it's related to that, because I tried to go back with 9.0.1 without any IF, but the problem remains....

 

Thanks in advance

 

Renaud

~Keiko Kiluverakoi
Jan 3, 2014, 5:27 PM
55 Posts
Similar...

Strangely I have just seen a very similar issue on an Android 4.0.3 device. It had been working fine for at least 18 months, upgraded through all versions up to and including Traveler 9.0.1IF2. I hard reset the device to assign to a different user and thats when the problems started. I have worked around this issue by installing the Traveler client from Google Play store. I think there is an issue in the current client and Android 4.0.x devices that have not been upgraded from older version. I guess it would require a PMR for IBM to get to the bottom of it...

~Ned Mintoolitakol
Jan 6, 2014, 7:42 AM
3 Posts
Installing the google play version fixed it for me too...

I just installed the version from google play, and indeed it seems to work now !!

 

Quite strange, but at least it works !

 

Thanks for the tip and let's hope something will be fixed for a later version... (I'm not able to open a PMR)

 

Renaud


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal