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~Cheryl Umaobu
May 7, 2018, 5:27 PM
151 Posts
topic has been resolvedResolved

Replying to Email - Cursor in the To: field instead of the Body

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 2

I am having this issue someone posted on the 8.5 forum

http://www-10.lotus.com/ldd/nd85forum.nsf/0/8c223b29c05ed4a2852578840071b7af?OpenDocument

When a user clicks to reply to a message, the cursor defaults into the 'To' field before the name. Instead of in the body. Has anyone else been experiencing this lately and/or is this a known issue with a possible fix?

The fix in that link was to delete the cache.ndk.  But it seems to recur after awhile to those people.

Release 9.0.1FP10 SHF81

~Cheryl Umaobu
May 8, 2018, 5:18 PM
151 Posts
Deleting cache.ndk did NOT fix it.

I stopped my Notes client.  I renamed ...\data\cache.ndk to cache.ndk.bak.

I restarted Notes and it created a new cache.ndk.

However, when I opened an email, and clicked Reply, it still positioned me in the To: field and not the body.

~Cheryl Umaobu
May 8, 2018, 7:16 PM
151 Posts
Must rename two (2) things

1 - Exit client

2 - Rename cache.ndk to cacheOLD.ndk

3 - Rename your workspace folder to workspaceOLD

4 - Start client.

After that a reply to went back to the body.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal