HCL Notes and Domino 9.0 Social Edition Forum - Failed to install Notes 8.5.3 on Mac

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~August Quetjumikonyader

Mar 19, 2014, 10:24 AM

9 Posts

Failed to install Notes 8.5.3 on Mac

Category: Notes Client
Platform: Apple Mac OS
Release: 9.0
Role:
Tags:
Replies: 13

Hi all,

I am trying to install Notes 8.5.3. The error message always pop up during the stage of "Provisioning Result":

Failed to launch platform provisioning. Refer to /Users/ivanji/Library/Application Support/Lotus Notes Data/Expeditor/Applications/logs/rcplauncher.log for more information.

And the content of the log is :

CWPNL0030I: rcplauncher main arguments="/Applications/Notes.app/Contents/MacOS/rcp/rcplauncher, -rcpLauncherWait, -provManifest, -noSplash, -provisioningOperation, install, -nl, en_US, -vmargs, -Dfile.encoding=UTF-8, -DprovisioningOperation=install, -DprovUpdateSiteListOverride=file:/Users/ivanji/Desktop/Notes8.5.3 for MAC/Notes/Lotus Notes Installer-nl1a.mpkg/../../updates/platform, -Xms256m, -Xmx256m, "

CWPNL0303I: lock file captured @ 20140319_180204_490
CWPNL0090E: Existing platform lock file found - checking validity.
CWPNL0091E: No data in the platform lock file.
CWPNL0304I: We are main process

CWPNL0021I: VM specified is "/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Commands/java"
CWPNL0077I: loading jvm.properties at "/Applications/Notes.app/Contents/MacOS/rcp/deploy/jvm.properties"
CWPNL0129I: ===== Begin Provisioning Parameters =====
/Applications/Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_6.2.3.20110915-1350/macosx/x86/eclipse
--launcher.suppressErrors
-rcpLauncherWait
-provManifest
-noSplash
-provisioningOperation
install
-nl
en_US
-data
/Users/ivanji/Library/Application Support/Lotus Notes Data/Expeditor/Applications
-configuration
/Users/ivanji/Library/Application Support/Lotus Notes Data/Expeditor/Applications/.config
-plugincustomization
/Applications/Notes.app/Contents/MacOS/rcp/plugin_customization.ini
-application
com.ibm.rcp.provisioning.application.ProvisioningApplication
-vm
/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Commands/java
-startup
/Applications/Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_6.2.3.20110915-1350/launcher.jar
-vmargs
-Dfile.encoding=UTF-8
-DprovisioningOperation=install
-DprovUpdateSiteListOverride=file:/Users/ivanji/Desktop/Notes8.5.3 for MAC/Notes/Lotus Notes Installer-nl1a.mpkg/../../updates/platform
-Xms256m
-Xmx256m
-Djava.security.policy=/Applications/Notes.app/Contents/MacOS/java.policy
-Dorg.eclipse.swt.fixCitrix=false
-XX:ErrorFile=/Users/ivanji/Library/Application Support/Lotus Notes Data/Expeditor/Applications/logs/java_error%p.log
-XX:+HeapDumpOnOutOfMemoryError
-XX:HeapDumpPath=/Users/ivanji/Library/Application Support/Lotus Notes Data/Expeditor/Applications/logs
-Xverify:none
-Dosgi.framework.extensions=com.ibm.rcp.core.logger.frameworkhook
-Drcp.home=/Applications/Notes.app/Contents/MacOS
-Drcp.data=/Users/ivanji/Library/Application Support/Lotus Notes Data/Expeditor/Applications
-Dcom.ibm.rcp.install.id=1903141802
-Drcp.install.config=multiuser
-Dcom.ibm.pvc.webcontainer.port=0
-Declipse.registry.nulltoken=true
-Djava.protocol.handler.pkgs=com.ibm.net.ssl.www.protocol
-Djava.util.logging.config.class=com.ibm.rcp.core.internal.logger.boot.LoggerConfig
-Dosgi.nl.user=true
-Dosgi.hook.configurators.exclude=org.eclipse.core.runtime.internal.adaptor.EclipseLogHook
-Djava.security.properties=file:/Applications/Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_6.2.3.20110915-1350/rcp.security.properties
-Drcp.osgi.install.area=/Applications/Notes.app/Contents/MacOS/rcp/eclipse
-Xbootclasspath/a:/Applications/Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_6.2.3.20110915-1350/rcpbootcp.jar
CWPNL0130I: ===== End Provisioning Parameters =====
CWPNL0306I: lock file released @ 20140319_180204_527

Can someone help me with it??

And btw, I also try to install ver 9.0. But I got into another situation...

My install progress is always being stall when running expeditor framework installer script.

Any ideas?

Thanks.

~Kelly Elvelutexetsi

Mar 19, 2014, 7:16 PM

10 Posts

What version of Mac OS X are you installing on?

~Justin Deshipipulynds

Mar 19, 2014, 7:46 PM

43 Posts

Recommend you use 9.0.1 specifically because....

Most issues can be remedied by running the uninstaller first, then running the installer. The uninstall operation leaves your data directory intact so there is no risk to doing so. In development while debugging issues, I uninstall many times a week or even a day, but my data directory remains untouched therefore all my mail, contacts, bookmarks, icons & plugins are fine.

Simon was probably going here, but a change in OS X 10.9 broke our uninstaller from 9.0 and earlier (8.5.3, 8.5.2 etc). So if you could download Notes 9.0.1 package, open it up, and run the uninstall program in that package, it will uninstall Notes regardless of version. Once you are uninstalled, then try installing Notes 9.0.1 or Notes 8.5.3. If you are going with 8.5.3, make sure it is the newer 8.5.3 slipstream package compatible with OS X 10.8 or above referenced in this technote.

~August Quetjumikonyader

Mar 20, 2014, 1:48 AM

9 Posts

My version is ..

Hi,

My OSX version is 10.9.2.

And yes, I also tried to run the Uninstaller. But it cannot be launched successfully. I try to launch it and it quit itself at next few seconds.

Or are there any uninstaller to download? I really cannot find the location to download the Note 9.0.1. could you offer me ?

Thanks a lot.

~August Quetjumikonyader

Mar 20, 2014, 11:25 AM

9 Posts

I had downloaded the 9.0.1

Hi all,

I had download the 9.0.1 and successfully ran the Uninstaller. And then I try to install the Notes 9.0.1.

The same situation occured. it always being stall at the Installation stage: Installing Expeditor framework.. Running installer script...

Any ideas?

I really need this software to work!!

~Dana Fezboosiplopflar

Mar 21, 2014, 5:18 AM

94 Posts

Try this

Delete the following files and folders, if available:

Notes 8.5.3

- Notes (Program) -> '~/Applications'
- Lotus Application Support (Folder) -> '~/Applications'
- Lotus Notes Data (Folder) -> '~/Users/<User name>/Library/Application Support'
- Notes Preferences (File) -> '~/Users/<User name>/Library/Preferences'
- Lotus Notes Installer.pkg (File) -> '~/Library/Receipts'
- Xpdcoreinstaller.pkg (File) -> '~/Library/Receipts
- Lotus Notes Installer_Enlgish.pkg (File) -> '~/Library/Receipts'

- Eclipse Preferences (File) -> '~/Users/<User name>/Library/Preferences'
- com.ibm.lotus.Notes.plist (File) -> '~/Users/<User name>/Library/Preferences'
- Eclipse.plist (File) -> '~/Users/<User name>/Library/Preferences'
- Eclipse.plist.lockfile (File) -> '~/Users/<User name>/Library/Preferences'
- Symphony.plist (File) -> '~/Users/<User name>/Library/Preferences'
- com.ibm.lotus.Notes.savedState (Folder) -> '~/Users/<User name>/Library/Saved Application State

Notes 9

- IBM Notes (Program) -> '~/Applications'
- IBM Application Support (Folder) -> '~/Applications'
- IBM Notes Data (Folder) -> '~/Users/<User name>/Library/Application Support'
- Notes Preferences (File) -> '~/Users/<User name>/Library/Preferences'
- IBM Notes Installer.pkg (File) -> '~/Library/Receipts'
- Xpdcoreinstaller.pkg (File) -> '~/Library/Receipts
- IBM Notes Installer_Enlgish.pkg (File) -> '~/Library/Receipts'

- Eclipse Preferences (File) -> '~/Users/<User name>/Library/Preferences'
- com.ibm.Notes.plist (File) -> '~/Users/<User name>/Library/Preferences'
- Eclipse.plist (File) -> '~/Users/<User name>/Library/Preferences'
- Eclipse.plist.lockfile (File) -> '~/Users/<User name>/Library/Preferences'
- com.ibm.Notes.savedState (Folder) -> '~/Users/<User name>/Library/Saved Application State

Repair disk permissions, reboot the Mac and install 9.0.1 again

~August Quetjumikonyader

Mar 21, 2014, 10:44 AM

9 Posts

Finally not being stall, but..

Hi, I had followed Michael's suggestions. The Note 9.0.1 is finally not being stall.

But it shows: Failed to launch platform provisioning. Refer to /Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications/logs/rcplauncher.log for more information.

at the provisioning result stage and the log is :

CWPNL0030I: rcplauncher main arguments="/Applications/IBM Notes.app/Contents/MacOS/rcp/rcplauncher, -rcpLauncherWait, -provManifest, -noSplash, -provisioningOperation, install, -nl, en_US, -data, /Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications, -vmargs, -Dfile.encoding=UTF-8, -DprovisioningOperation=install, -DprovUpdateSiteListOverride=file:/Volumes/IBM Notes 9.0.1/IBM Notes Installer-nl1a.mpkg/../../updates/platform, -Xms256m, -Xmx256m, "

CWPNL0303I: lock file captured @ 20140321_183700_548
CWPNL0090E: Existing platform lock file found - checking validity.
CWPNL0091E: No data in the platform lock file.
CWPNL0304I: We are main process

CWPNL0021I: VM specified is "/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Commands/java"
CWPNL0077I: loading jvm.properties at "/Applications/IBM Notes.app/Contents/MacOS/rcp/deploy/jvm.properties"
CWPNL0129I: ===== Begin Provisioning Parameters =====
/Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/macosx/x86/eclipse
--launcher.suppressErrors
-rcpLauncherWait
-provManifest
-noSplash
-provisioningOperation
install
-nl
en_US
-data
/Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications
-configuration
/Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications/.config
-plugincustomization
/Applications/IBM Notes.app/Contents/MacOS/rcp/plugin_customization.ini
-application
com.ibm.rcp.provisioning.application.ProvisioningApplication
-vm
/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Commands/java
-startup
/Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/launcher.jar
-vmargs
-Dfile.encoding=UTF-8
-DprovisioningOperation=install
-DprovUpdateSiteListOverride=file:/Volumes/IBM Notes 9.0.1/IBM Notes Installer-nl1a.mpkg/../../updates/platform
-Xms256m
-Xmx256m
-Djava.security.policy=/Applications/IBM Notes.app/Contents/MacOS/java.policy
-Dorg.eclipse.swt.fixCitrix=false
-XX:ErrorFile=/Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications/logs/java_error%p.log
-XX:+HeapDumpOnOutOfMemoryError
-XX:HeapDumpPath=/Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications/logs
-Xverify:none
-Dosgi.framework.extensions=com.ibm.rcp.core.logger.frameworkhook
-Drcp.home=/Applications/IBM Notes.app/Contents/MacOS
-Drcp.data=/Users/ivanji/Library/Application Support/IBM Notes Data/Expeditor/Applications
-Dcom.ibm.rcp.install.id=2103141837
-Drcp.install.config=multiuser
-Dcom.ibm.pvc.webcontainer.port=0
-Declipse.registry.nulltoken=true
-Djava.protocol.handler.pkgs=com.ibm.net.ssl.www.protocol
-Djava.util.logging.config.class=com.ibm.rcp.core.internal.logger.boot.LoggerConfig
-Dosgi.nl.user=true
-Dosgi.hook.configurators.exclude=org.eclipse.core.runtime.internal.adaptor.EclipseLogHook
-Djava.security.properties=file:/Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/rcp.security.properties
-Drcp.osgi.install.area=/Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse
-Xbootclasspath/a:/Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/rcpbootcp.jar
CWPNL0130I: ===== End Provisioning Parameters =====
CWPNL0306I: lock file released @ 20140321_183700_598

Any other suggestions...??

~Dana Fezboosiplopflar

Mar 24, 2014, 5:57 AM

94 Posts

Did you repaired...

...Disk Permissions? Create a new Admin account and test it using this account.

~August Quetjumikonyader

Mar 24, 2014, 6:41 AM

9 Posts

Yes, I,,

Hi Michael,

Yes, I did run the repair disk permission before the restart and after removal.

~Dana Fezboosiplopflar

Mar 25, 2014, 6:42 AM

94 Posts

And did you test it...

...using a new user account? Do you use an anti virus application? If yes, disable it or uninstall it.
If you use PGP or FileVault, disable it and decrypt the hard drive. If all not work check the following:
- use an external hard drive
- install mac OS X on this drive
- boot from this drive
- install no other applications
- run setup of Notes on this drive
If it works you are sure that your used Mac OS X is not correct or a 3rd party application prevents the
Notes client installation. If it not works it could be that the downloaded Notes client package is not correct.
You should download it again.

~August Quetjumikonyader

Mar 27, 2014, 3:33 AM

9 Posts

Umm..

sorry, I recently have no free time.

I didn't test the installation on a new user account. I will test it later.

I did not use PGP or FileVault or any anti-virus. It seems like really a problem.

~August Quetjumikonyader

Mar 31, 2014, 11:31 AM

9 Posts

Hi all..

Hi all, I just try to execute the command on the error log, which is very long command...

/Applications/IBM\ Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/macosx/x86/eclipse --launcher.suppressErrors -rcpLauncherWait -provManifest -noSplash -provisioningOperation install -nl en_US -data /Users/ivanji/Library/Application\ Support/IBM\ Notes\ Data/Expeditor/Applications -configuration /Users/ivanji/Library/Application\ Support/IBM\ Notes\ Data/Expeditor/Applications/.config -plugincustomization /Applications/IBM\ Notes.app/Contents/MacOS/rcp/plugin_customization.ini -applicationcom.ibm.rcp.provisioning.application.ProvisioningApplication -vm /System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Commands/java -startup /Applications/IBM\ Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/launcher.jar -vmargs -Dfile.encoding=UTF-8 -DprovisioningOperation=install -DprovUpdateSiteListOverride=file:/Volumes/IBM\ Notes\ 9.0.1/IBM\ Notes\ Installer-nl1a.mpkg/../../updates/platform -Xms256m -Xmx256m -Djava.security.policy=/Applications/IBM\ Notes.app/Contents/MacOS/java.policy -Dorg.eclipse.swt.fixCitrix=false -XX:ErrorFile=/Users/ivanji/Library/Application\ Support/IBM\ Notes\ Data/Expeditor/Applications/logs/java_error%p.log -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/Users/ivanji/Library/Application\ Support/IBM\ Notes\ Data/Expeditor/Applications/logs -Xverify:none -Dosgi.framework.extensions=com.ibm.rcp.core.logger.frameworkhook -Drcp.home=/Applications/IBM\ Notes.app/Contents/MacOS -Drcp.data=/Users/ivanji/Library/Application\ Support/IBM\ Notes\ Data/Expeditor/Applications -Dcom.ibm.rcp.install.id=3103141650 -Drcp.install.config=multiuser -Dcom.ibm.pvc.webcontainer.port=0 -Declipse.registry.nulltoken=true -Djava.protocol.handler.pkgs=com.ibm.net.ssl.www.protocol -Djava.util.logging.config.class=com.ibm.rcp.core.internal.logger.boot.LoggerConfig -Dosgi.nl.user=true -Dosgi.hook.configurators.exclude=org.eclipse.core.runtime.internal.adaptor.EclipseLogHook -Djava.security.properties=file:/Applications/IBM\ Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/rcp.security.properties -Drcp.osgi.install.area=/Applications/IBM\ Notes.app/Contents/MacOS/rcp/eclipse -Xbootclasspath/a:/Applications/IBM\ Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/rcpbootcp.jar

And I got the error...

Eclipse:

A Java Runtime Environment (JRE) or Java Development Kit (JDK)

must be available in order to run Eclipse. No Java virtual machine

was found after searching the following locations:

/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Commands/java

It seems...pretty clear..

And I want to know how to change the directory ? Because my java is located at /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java.

It seems close to solve it !!!

Thanks!!!

~August Quetjumikonyader

Apr 1, 2014, 6:50 AM

9 Posts

hi..

I just add a soft link to the location which cannot find the java.

It finally pass the stage of "Provisioning Result".

But... In the final page("Summary"), it shows a waning sign.

It said:

The installation failed.

The following installation step filed: run postinstall script for Expeditor framework.

What does that mean? The script run filed.

And I just execute the command in the last reply and the return code is 13.

Any information ?

~August Quetjumikonyader

Apr 7, 2014, 9:53 AM

9 Posts

hi again..

After making the soft link of java, I run the installation again.

And I check the log file: /var/log/install.log

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Processing Expeditor framework:

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Determining files to install

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: It took 0.06 seconds to create the install plan for xpdcoreinstaller.

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Configuring deferred files

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Assembling temporary receipt

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Performing pre-extraction actions

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Creating destination path

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Validating package payload

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: Starting file extraction

Apr 7 15:29:07 Ivans-MacBook-Pro.local pkgExtractor[36435]: Extracting...

Apr 7 15:29:07 Ivans-MacBook-Pro.local pkgExtractor[36435]: 292 of 292 files written in 0.52 seconds.

Apr 7 15:29:07 Ivans-MacBook-Pro.local pkgExtractor[36435]: 10592 kilobytes installed at 19.8 MB/s.

Apr 7 15:29:07 Ivans-MacBook-Pro.local Installer[36298]: run postinstall script for Expeditor framework

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 2014-04-07 15:31:12.602 installer[36437:507] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: *** First throw call stack:

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: (

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 0 CoreFoundation 0x00007fff9197825c __exceptionPreprocess + 172

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 1 libobjc.A.dylib 0x00007fff8bbeee75 objc_exception_throw + 43

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 2 CoreFoundation 0x00007fff9197810c +[NSException raise:format:] + 204

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 3 Foundation 0x00007fff86862517 -[NSConcreteTask launchWithDictionary:] + 450

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 4 installer 0x0000000100004f29 -[InstanceService collectLogFiles:action:logFile:workspaceLocation:] + 894

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 5 installer 0x00000001000019b1 main + 631

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: 6 installer 0x0000000100001718 start + 52

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: )

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: libc++abi.dylib: terminating with uncaught exception of type NSException

Apr 7 15:31:12 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]:

Apr 7 15:31:13 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]: /Volumes/IBM Notes 9.0.1/IBM Notes Installer-nl1a.mpkg/Contents/Packages/xpdcoreinstaller.pkg/Contents/Resources/postinstall: line 16: 36437 Abort trap: 6 "$1/Contents/Resources/installer" "$1" "$2" "$3" "$4"

Apr 7 15:31:13 Ivans-MacBook-Pro.local runner[36343]: postinstall[36436]:

Apr 7 15:31:13 Ivans-MacBook-Pro.local Installer[36298]: Install failed: The following installation step failed: run postinstall script for Expeditor framework. Contact the software manufacturer for assistance.

It shows : Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

Are there any way to know which path is not accessible..?

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