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Jul 11, 2014, 5:51 AM
6 Posts

answers to the questions

  • Category: Calendar
  • Platform: Windows
  • Release: 9.0.1
  • Role: End user
  • Tags: calendar
  • Replies: 3
From what the concerning user told me, the issue occured randomly and is not straightly reproducible. It happend four or five times and (as far as i know) was not solved by simple refreshing but by moving to another week and then returning back. Which navigation control the user was using, he could not tell anymore.
But one information might be important: The issue occured only on a remote location, i.e. the user was connected to the server via VPN (with a rather slow internet connection). Might it be possible, there is a synchronization problem?
Jul 18, 2014, 5:19 AM
5 Posts
Re:
Thanks for the information. It could be a synchronization issue. To confirm that we would need  logs from the machine on which the issue is seen.

Steps to collect logs:
1.Goto <Notes Data Dir> workspace\.config

2. In rcpinstall.properties set values
   com.ibm.csi.level=FINEST
   com.ibm.csi.notes.level=FINEST
 

3.Restart Notes


4. When the issue is seen take the screenshot with SYSTEM TIME and share it. System time is important to understand when the issue occurred.

5. Without closing Notes,  zip the <Notes Data Dir> \workspace\logs directory and share it.



This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal