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~Wendy Fezjumitherakoi
Oct 21, 2014, 3:31 PM
2 Posts

Rooms reservation acknowledge issue

  • Category: Domino Server
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 2

Last days we are facing a weird issue when making a room reservation, we are not getting any acknowledgement at all.

The strange thing is that on the domino console I can see that:

1=> a first mail is sent to the room resource

2=> after a while a second mail is delivered to the owner of the reservation ....by the room resource!!

I can even track this messages too, but on the inbox/all messages of the owner there is no acknowledge mail visible at all!! These happens for all the users.

We are using a 2node cluster, primary server runs Domino  9.0.1 FP2 64b on Windows 2008R2, and the other cluster member runs Domino 9.0.1 64b on Windows 2008R2 (both virtualized on VMWare)

I have rebuilt clubusy on both servers, but unfortunately the issue remains.

Suggestions are welcome!!

Thanks in advance,

 

 

Ricard Malvesi

~Olga Quetnuman
Oct 21, 2014, 7:32 PM
4 Posts
Controlled by a preference
I assume you are making the room reservation as part of a calendar meeting -versus- directly booking the reservation in the R&R database.

There is a preference for the kinds of of meeting notices appear in the user's inbox.
Have a look at the settings for this preference


If you have the option "All except responses" selected (as I do in the screen shot above).. then room "acknowledgements" will not show in your inbox
       By the way, we refer to these as "accept" notices.
However, even with the preference is set to "All except responses"...a "Decline" notice from the room will still show in your inbox.


With respect to Room "Accept" or "Decline" notices not appearing in the all documents view, there is another preference for that
Is the the following preference checked (I have it unchecked in the screen shot below)?


NOTE WELL:
There is some danger in showing calendar documents in the All Documents view.   It makes it easier for users to delete calendar related documents by accident, and this can cause other issues.
I suggest you read the following Best Practices document
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Best_Practices_to_prevent_the_accidental_deletion_of_meetings_and_other_calendar_related_documents
~Paul Nimhipichekakoi
Nov 10, 2014, 5:38 PM
9 Posts
Is it working now?
Hi Richard,

Were you able to resolve your issue?  Did Franks suggestion lead to resolution?  If not, please provide a current status of your issue. - Thanks

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal