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Aug 8, 2014, 6:19 AM
4 Posts

User not a member of group receives email

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 5

We have a mail group defined in public distribution lists. We have removed an existing member from that group long ago but still he receives email when we send out a notification using that mail group. I have checked the mail group, he is not available in the list. Also checked my local recent contact and deleted that mail group. Anywhere else I can check? 

Aug 8, 2014, 6:11 PM
212 Posts
email groups

check to see if the group exits in your local address book.  If the grop exists, an has not been properly updated, this can occur.

Aug 13, 2014, 5:37 AM
6 Posts
Check expand group, show name details and NEXTDPABSYNC ini
Try following things:
  • Type in the group name in 'To' field in a new memo and expand group. You can expand it from action bar menu More > Expand Public Groups. Check the names in the group
  • Type in the group name in 'To' field in a new memo, Right click and select 'Show name details'. Check the names in the group
  • If you find the group names are not up-to-date in above cases, check timestamp in NEXTDPABSYNC ini setting in your notes.ini. By default, notes sync up recent contacts once a week. You may update the ini and check if it sync happened and if the group updated in your recent contact.
Aug 8, 2014, 9:13 PM
26 Posts
try this

place the group in the BCC field of a new memo, hit F9 and if the group expands then it's pulling from a local address book.  If the group does not expand then right click the group name and choose "Show Name Details...", this will open up the source group document.  Take a look at the form that displays, does the form design look like it's coming from a personal address book or does the form design match the sever's address book design?  Take a look at the members that are displayed, does this give you a clue? Any nested groups?

Jul 5, 2015, 7:53 AM
6 Posts
Rebuild the $Groups view
Run following server console commands.

Load updall names.nsf -t "($Groups)" -R
>Sh nlcache reset
Jul 5, 2015, 8:12 AM
6 Posts
Rebuild the $Groups view
check if the issue is getting resolved or not when you run following server console commands.

>Load updall names.nsf -t "($Groups)" -R
>Sh nlcache reset

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal