This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Zelda Fezboosiskilen
Aug 25, 2015, 9:56 PM
8 Posts

Server date issue causes Routing Failure?

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 2

I had a server crash yesterday and must have inadvertently changed the date on the server to the 22nd. 

As a result, the server looked like it was delivering messages (based on console messages) to individual mail boxes but the mail wasn't ever arriving (yes, I checked for it arriving on the "22nd" by scrolling up in the email) but it seems as though these emails were arriving but not being dropped in the mail files.

They were also not being held in the mail.box

Where did these messages go?

I've since fixed the date issue (once I realized it today) but I'm still having weird/inconsistent routing.

Any recommendations on what to check/do?

THANK YOU!

~Zelda Fezboosiskilen
Aug 25, 2015, 10:26 PM
8 Posts
Console message

Here's an example of what the console is doing now when a message comes in. The IPs with xx are my edits. Yes, I'm using Symantec mail security but still have the same problem when I disable it.

The message in the last line from the Router is particularly confusing ... the Router "is ready with 1 messages?" Where is the message at that point?

thanks!

[0D3C:0008-0F1C] 08/23/2015 02:23:57 PM SMTP Server: WIN-C668B7JDB2E (127.0.0.1) connected
[0C3C:0009-0F14] 08/23/2015 02:23:57 PM SMSDOM: PAS SMTP PROXY: [xx.xx.xx.xx] connected.
[0D3C:0008-0F1C] 08/23/2015 02:23:57 PM SMTP Server: Originator:
[0D3C:0008-0BC4] 08/23/2015 02:23:57 PM SMTP Server: Recipient:
[0D3C:0008-0BC4] 08/23/2015 02:24:02 PM SMTP Server: Message 006513D4 (MessageID: <xx@webprd-m36.mail.aol.com>) received from WIN-C668B7JDB2E (127.0.0.1) size 2404 bytes
[0D3C:0008-0BC4] 08/23/2015 02:24:02 PM SMTP Server: WIN-C668B7JDB2E (127.0.0.1) disconnected. 1 message[s] received
[0C3C:0009-0F14] 08/23/2015 02:24:02 PM SMSDOM: PAS SMTP PROXY: [xx.xx.xx.xx] disconnected. 1 message[s] received.
[0CCC:0009-0E70] 08/23/2015 02:24:03 PM Router: Delivery to local recipient David H Hamond/NotesDomain is ready with 1 messages
~Zelda Fezboosiskilen
Aug 26, 2015, 4:17 AM
8 Posts
Fixed

I ran Fixup (-f) and Updall (-R) on the server and now the "missing" emails have shown up.

 

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal