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~Sean Ekkromarlen
Apr 26, 2015, 2:53 PM
5 Posts

you are not authorized to access the database

  • Category: Domino Administrator
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 3

Hi ALL,

I have registered a user in domino admin client the user has registered successfully, but when i tried to open the mail file, i am getting the error " you are not authorized to access the database"

Note: Domino server and Active directory are synced with ADsync tool"

Please help me to get out of this issue.

Thanks in advance for ALL 

~Tip Ekresaman
Apr 27, 2015, 2:47 PM
212 Posts
ACL issue

This may be either a corrupt ACL, or hte user may not be listed properly in hte ACL.  Look at the ACL to verify that the user is listed (If this is his mail file, hs should have a minimum of "Editor" access.  If not currently listed add him.  if the user is listed, than the ACL may be corrupt. If the ACL is corrupt, refer to this technote:  http://www-01.ibm.com/support/docview.wss?uid=swg21195064,  How to recover from a corrupt Notes database ACL.

~Autumn Kijipymanakol
May 1, 2015, 10:26 PM
31 Posts
If I read your post correctly then

You have created a user lets say Charlie Brown/MyCompany and you say that the user has been created correctly. Then you try to open the mail DB for the user and get an access denied. Are you logged in as Charlie Brown/MyCompany or are you logged in as Satish Reddy/MyCompany? If you are logged in as yourself then the ACL of the new Mail DB probably does not contain your name. If you are logged in as Charlie then the ACL is probably corrupted. as suggested above.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal