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Aug 8, 2014, 6:11 PM
212 Posts

email groups

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 5

check to see if the group exits in your local address book.  If the grop exists, an has not been properly updated, this can occur.

Aug 13, 2014, 5:37 AM
6 Posts
Check expand group, show name details and NEXTDPABSYNC ini
Try following things:
  • Type in the group name in 'To' field in a new memo and expand group. You can expand it from action bar menu More > Expand Public Groups. Check the names in the group
  • Type in the group name in 'To' field in a new memo, Right click and select 'Show name details'. Check the names in the group
  • If you find the group names are not up-to-date in above cases, check timestamp in NEXTDPABSYNC ini setting in your notes.ini. By default, notes sync up recent contacts once a week. You may update the ini and check if it sync happened and if the group updated in your recent contact.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal