This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


Jun 6, 2017, 4:11 PM
6 Posts

Shared Memory from a previous Notes/Domino run detected

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags: Shared Memory Detected
  • Replies: 3

Have a Thinkpad W541 with W7 running IBM Notes 9 Social Edition Release 9.0.1 FP7

Every other day while doing normal email interactions Notes crashes. The recovery option presents dialog with 

Shared Memory from a previous Notes/Domino run has been detected. This process will exit now.

Zap Notes does not help. The only way to recover is a reboot of the laptop.

This is not a desirable resolution. I have other colleagues at our center also encountering these issues.

Is there not a better recovery solution? A reboot should not the only resolution.

Comments? Thoughts? Suggestions?

 

Jun 6, 2017, 4:28 PM
1 Posts
Me Too

Just to let it be known I got this same error for the first time ever this week with Notes 8.5.3. FP6.  Win 7.

Jun 6, 2017, 7:58 PM
326 Posts
Try

This came from Notes 8.0 and on

 

Use "nsd -kill" or "nsd -dumpandkill" from a command line to kill Notes processes if Notes won't shutdown.

Jun 7, 2017, 12:20 AM
323 Posts
First off, there's something profoundly wrong.

It's certainly outside-possible that a fixpack could initiate a crash.

However, it's happening too often. Your local databases are likely corrupted, and that's why it's happening every day.

To fix this, you'd need to either run nfixup on your local databases, or set up Notes re-create them (second choice results in losing the configuration they contain).

You may also need to compact your local databases. They last a long time without compact, but eventually they need the cleanup.

Local databases can get corrupted when someone does something improper with them. Notes generally shuts itself down smoothly. But if there's an occasion where Notes is not allowed and/or it crashes under some other circumstance, databases can get corrupted. Fixup normally resolves those issues, and Notes normally runs fixup on any databases not shut down properly. Fixup can be thwarted though, if there are repeated crashes, or if someone annoyedly crashes Notes, thinking Notes is taking too long to load (when it's just trying to fix itself from the last crash).

There are plenty of other things you can do to slam Notes around. Task Manager processes like "nevent" and "ntaskldr", along with "nnotes2" and "nlnotes", are probably responsible for your shared-memory dialog, and you can kill them from Task Manager. But whenever you bring down "nlnotes", the basic suite of databases below are at risk. As well as anything else you had open, locally.

If you restart Notes and allow it to restart completely, then shut down completely, then Notes will have dealt with any problem caused by the prior crash. But prior crashes, especially multiple crashes, can leave databases in limbo.

If you don't get a handle on the database corruption, you'll continue to crash Notes, and eventually a database will be corrupted beyond repair.

Then you really will have to reinstall.

Databases to fixup:

bookmark.nsf

desktop8.ndk

names.nsf

Local mail DB if you have one (and this'll probably take a long time).

Any database you know you're crashing "often".

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal