This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Fred Xanjumitexjip
Nov 19, 2013, 8:56 PM
6 Posts

Blackberry and Traveler email address issues

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,Developer,End User
  • Tags:
  • Replies: 1

Initially, the Blackberry Z10 users were questioning/complaining about all these long, strange email addresses they were seeing.  A little research revealed that Traveler encodes email addresses because iPhones have trouble with some email formats that Domino considers valid.  Since we don't use iPhones here, I added the line NTS_ADDRESSCACHE_ENCODING_ENABLED_AS=FALSE to the notes.ini and restarted the server.  As expected, the encoded addresses ceased.  HOWEVER, now there's a different problem.  When the BB gets mail from a Notes user, the FROM is now nothing but the sender's first name.  For example, if John Doe sends a msg to Jane Smith, Jane gets the msg on her BB saying that the msg is from "John"  The problem with this is that now Jane can't reply to the msg because "John" is not a valid email address.  The address should be "CN=John Doe/OU=DeptName/O=Corp" or John_Doe@mydomain.com or jdoe@mydomain.com

What's the answer to this dilemma?  TIA.

~Laura Asagerotheretsi
Nov 22, 2013, 7:27 PM
13 Posts
Direct or through BES 10.1 server?

What version of traveler are you running?  I recommend 9.0.1, they also just released a new IF1 patch for it.  Also, 9.0.1 added specific and native support for BlackBerry devices.

Are you using a BES 10.1 server between the devices and Traveler?  This is still the recommended solution from BlackBerry.

If not, are you using any Traveler policies in your Domino Domain?  I read that it is now recommended that you just use the default device policy in the traveler database on the traveler server.  In that policy you will find settings that allow you to control how the devices work with the Traveler server.  NOTE:  If you have to delete / remove policies from your Domino Domain, you will need to run an AdminP command that removes the Traveler policies from the user's mail files.  If they are still there, they will cause conflicts and issues.  This I know from personal experience.

TL:DR - While you can use a BB device directly with Traveler, BB still recommends that you use a BES 10.1 or higher server for your BB devices.  You also really need to make sure you are using Traveler 9.0.1 or higher.  No Traveler policies in your Domino domain.  Use the default device policy in the traveler database to control device settings.

Right now, where I work, we are using a BES 10.1 server connected with a Traveler 9.0.1 IF1 server in a separate but cross-certified Domino Domain.  The Traveler server connects with our primary Domino Domain and uses directory assistance to lookup users, server addresses, and the like.  With this setup we have seen no such issues with names in e-mail messages not showing up properly.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal