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~Pippy Xanjipylyoni
Feb 16, 2017, 1:21 PM
16 Posts

Notes document reverting to previous values

  • Category: Application Development
  • Platform: Windows
  • Release: 9.0
  • Role: Developer
  • Tags: Strange
  • Replies: 2

I feel like a clown posting this, however I have an application where certain values on the document seem to revert to a previous value.  For example, I have a bunch of emails that are generated when a specific workflow is completed.  I know the document would have had a complete status and can check that the emails were generated, yet the document will be in a previous state on the server.

This only happens for some documents.

I have a logfile that generates an entry whenever a new error is reached and references the specific record number and the user.  I have checked back in the logs (I know the exact time the workflow was closed) and there are no errors.

The database is very large (40Gb) - mostly attachments.  I have not noticed this issue with any other applications on the server.

We have 2 servers in the environment.  Same time and date.  no replication issues.  All users work off the same server.  I have run a fixup (no issues reported) and compact.

I have not raised this with IBM as yet because it is such a vague issue.  Anyone with any thoughts on how to troubleshoot?

~Sigmund Dworelitnivu
Feb 16, 2017, 2:45 PM
328 Posts
The very first thing I'd check...

...is whether the document was actually updated when the workflow ran. Check Document Properties - you can see when the document was last updated.

If the values were being reverted, you should see a current change date. On the second tab of document properties you can also see previous updates ($Revisions) and by who ($UpdatedBy).

~Sigmund Umwemanoni
Feb 21, 2017, 2:01 PM
323 Posts
What Mark said.

Then ... my next steps are:

1- check whether SaveOptions is in use on the doc or form, then what it is.

2- check whether $Readers is in use on the doc or form, then what it is.

3- search for author and reader names fields and see what they are.

Generally development around ACLs and SaveOptions have "shortcuts", and aren't always reliable.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
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