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~Tate Zekkrobergflar
Sep 18, 2013, 8:44 PM
11 Posts

Unable to locate the viewer configuration file

  • Category: Configuring
  • Platform: Windows
  • Release: 9.0
  • Role: End User
  • Tags: viewer,configure
  • Replies: 2

Hello,

I just downloaded and installed IBM Notes version 9 on a Windows 7 Professional 32-bit system.  The interface is definitely nice and clean.  I think other users will appreciate it over the versions we've been using.  It's also corrected some problems I've been having.

I am now having a problem when trying to view attachments.  If I right-click on an attachment and select view, I receive an error dialog which states "Unable to locate the viewer configuration file."  I was able to do this with older versions of Notes--i.e., 8.5 or 6.5.

Any suggestions?

Thanks

~Andy Fezresatexikle
Sep 19, 2013, 9:54 PM
10 Posts
Thank you for your note. forwarded to Development
dw. ad.
~Sigmund Cisvelusongon
Sep 20, 2013, 5:25 AM
6 Posts
Unable to locate the viewer configuration file
Hi,
Can you locate keyview.ini file in Data folder of Notes installation?  Ideally it gets installed properly without issues with upgrade/fresh install. If this file is missing then we need to investigate further.
Did you upgrade form previous version or did fresh installation of Notes?
If you are blocked on this then you can copy the following file in Data directory, if it doesn't exist. To investigate further please send us nsd and console logs from Data\IBM_TECHNICAL_SUPPORT folder.

Thanks,
Anand

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal