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Sep 8, 2015, 8:15 PM
18 Posts

Archiving (deleting) sent mail items - how to suppress if also in another folder

  • Category: Configuring
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: Archiving
  • Replies: 0

Hi,

Generally our company does not do archiving but one user has asked that her sent folder be archived after 3 month.  In this case, she actually just wants them deleted.

I did a test of this on my mail file and any mail item that is dragged from "Sent" to a user's folder also gets deleted when the archiving runs.

Is there a setting on either the archiving settings or perhaps one on the mail preferences itself that either:

a) prevents a document from being removed from a folder if there is also another link to it in a different folder or

b) is there a way to set a preference so that when she drags a document from sent to another folder it creates a copy of the document (although this won/t help so much with the current stuff in her folder).

Thanks,

Albert


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal