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~Evelyn Fronuteroni
Oct 28, 2014, 12:26 PM
16 Posts

Java Error on Domino running Traveler

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 2

Dear All,

We noticed that today morning, there an issue with our Traveler server and our users were not able to access the same. We are running Traveler 9.0.1.0 on Domino 9.0.1. There were these lines on the console:

28/10/2014 08:27:54 AM  HTTP JVM: 1183155475 [Traveler-9128081248856_CN=User/OU=OrgUnit/O=Org-7c0] INFO  - Traveler: IBM Notes Traveler task did not respond within the allotted time frame (905,000 milliseconds).  Client request denied for CN=User/OU=OrgUnit/O=Org.

On closer inspection it was found that in the early hours of today there was a Java Exception on the server which read like the below:

[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0211E: Exception thrown. For more detailed information, please consult error-log-0.xml located in C:/Program Files/IBM/Lotus/Domino/data/domino/workspace/logs
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0211E: Exception thrown. For more detailed information, please consult error-log-0.xml located in C:/Program Files/IBM/Lotus/Domino/data/domino/workspace/logs
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: >>>>
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: >>>>
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0317E: The XPages runtime engine faced an OutOfMemoryError
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0317E: The XPages runtime engine faced an OutOfMemoryError
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0316E: You can fix this by increasing the value of the HTTPJVMMaxHeapSize variable in notes.ini
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0316E: You can fix this by increasing the value of the HTTPJVMMaxHeapSize variable in notes.ini
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: >>>>
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: >>>>
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0315E: Out of memory exception occurred servicing request for: /traveler/Microsoft-Server-ActiveSync - HTTP Code: 500. For more detailed information, please consult error-log-0.xml located in C:/Program Files/IBM/Lotus/Domino/data/domino/workspace/lo
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP JVM: s
[1460:0052-07F8] 28/10/2014 04:55:19 AM  HTTP Web Server: Command Not Handled Exception [/traveler/Microsoft-Server-ActiveSync?User=xxx@yyy.net&DeviceId=ApplDLXM75JLFKYC&DeviceType=iPad&Cmd=Ping] CN=User/OU=OrgUnit/O=Org
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: CLFAD0315E: Out of memory exception occurred servicing request for: /traveler/Microsoft-Server-ActiveSync - HTTP Code: 500. For more detailed information, please consult error-log-0.xml located in C:/Program Files/IBM/Lotus/Domino/data/domino/workspace/lo
[1460:004F-0900] 28/10/2014 04:55:19 AM  HTTP JVM: s

The trace-log shows this:

CLFAD0211E: Exception thrown
java.lang.OutOfMemoryError: Java heap space
	at com.lotus.sync.servlet.TravelerServlet.getBody(TravelerServlet.java:1783)
	at com.lotus.sync.servlet.TravelerServlet.doRequestResponse(TravelerServlet.java:1062)
	at com.lotus.sync.servlet.TravelerServlet.service(TravelerServlet.java:1012)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:806)
	at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
	at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)
	at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)
	at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:67)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:806)
	at com.ibm.domino.xsp.adapter.osgi.OSGIModule.invokeServlet(OSGIModule.java:167)
	at com.ibm.domino.xsp.adapter.osgi.OSGIModule.access$0(OSGIModule.java:153)
	at com.ibm.domino.xsp.adapter.osgi.OSGIModule$1.invokeServlet(OSGIModule.java:134)
	at com.ibm.domino.xsp.adapter.osgi.AbstractOSGIModule.invokeServletWithNotesContext(AbstractOSGIModule.java:181)
	at com.ibm.domino.xsp.adapter.osgi.OSGIModule.doService(OSGIModule.java:128)
	at com.ibm.domino.xsp.adapter.osgi.OSGIService.doService(OSGIService.java:417)
	at com.ibm.designer.runtime.domino.adapter.LCDEnvironment.doService(LCDEnvironment.java:350)
	at com.ibm.designer.runtime.domino.adapter.LCDEnvironment.service(LCDEnvironment.java:306)
	at com.ibm.domino.xsp.bridge.http.engine.XspCmdManager.service(XspCmdManager.java:272)

while the error-log shows the below:

CLFAD0315E: Out of memory exception occurred servicing request for: /traveler/Microsoft-Server-ActiveSync - HTTP Code: 500

We are running the server on a Windows 2012 server with 8 GB RAM and the HTTPJVMMaxHeapSize is set as 1024 MB.

As an immediate solution, we restarted the Traveler and the underlying Domino and everything is OK for now. Any insight into the issue will be greatly helpful.

Thanks in advance.

~Elizabeth Loptumitexgon
Oct 28, 2014, 3:45 PM
29 Posts
Leak or more memory needed
Out of Memory exceptions usually means your server has too much load and needs more memory (increase the heap size) or there is some sort of memory leak. You can open a PMR with IBM Support and provide the Java Heap Dump and NSDs and we can analyze for the latter. You can also try increasing the heap and see if you still run into the issue. If after increasing it just delays the OOM exception, it will most likely be a leak.
~Evelyn Fronuteroni
Oct 30, 2014, 5:06 AM
16 Posts
Thanks Oscar

We've updated the underlying Domino to 9.0.1 FP2 and applied the latest JVM patch. Additionally the HTTPJVMMaxHeapSize is also updated to 2048 MB. We have to keep on monitoring about the impact of these changes.

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal