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~Juan Asahipimarynds
Feb 12, 2015, 12:01 PM
1 Posts

Emails disappears and re-downloads

  • Category: Notes Traveler
  • Platform: Apple iOS
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags: Apple iOS,Lotus Traveler
  • Replies: 1

We have users started experiencing disappearance and re-downloading emails again every time the email APP in iPhone 5S is opened.

It should just sync the changes but instead it clears everything and redownloads them again.

Things that been done so far but did not work:

Re-installed Lotus Traveler profile.

Erase and reset iPhone then re-installed Traveler profile.

Run fixup and update all views of the user database.

Deleted and re-authorized device on Lotus Traveler

 

Your help is very much appreciated.

Thanks in advance.

~Elizabeth Minfreelyjip
Feb 12, 2015, 2:20 PM
23 Posts
Sounds like users are being reset

Resetting the user should force a resync like you describe, but it should be a one-time occurrence unless something has scheduled the command to run periodically. Probably best to open a PMR so we can investigate on that one, especially since it's multiple users impacted.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal